Free CSA Exam Braindumps (page: 42)

Page 42 of 101

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list.
What would you suggest to fix this issue?

  1. Have them clear their cache.
  2. Have them use the gear icon to set the employee's time zone.
  3. Recommend they use Chrome, instead of Explorer.
  4. Use the system properties to correct the instance's time zone.
  5. Have them correct the time zone on their computer.

Answer(s): E


Reference:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171



What are three security modules often used by the System Administrator? (Choose three.)

  1. System Properties > Security
  2. Utilities > Migrate Security
  3. System Security > Security
  4. Self-Service > My Access
  5. System Security > Access Control (ACL)
  6. Password Management > Security Questions
  7. System Security > High Security Settings

Answer(s): A,E,G


Reference:

https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/security/reference/r_GeneralSecuritySettings.html



When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

  1. Make sure the latest flows are activated.
  2. Use the instance Incognito setting to quickly toggle between requester and approver.
  3. Impersonate the requester to ensure the form works.
  4. Make sure the requester's user record has a manager specified.
  5. Create and select your Testing Update Set, before starting the test cases.
  6. Use your Admin account, so you can approve the items quickly.

Answer(s): D,E,F



What is a no-code approach to control the mandatory or read-only state of a form field?

  1. UI Action
  2. Client Script
  3. UI Script
  4. UI RuIe
  5. UI Policy

Answer(s): E


Reference:

https://docs.servicenow.com/bundle/rome-platform- administration/page/administer/field-administration/concept/c_DataPolicy.html



Page 42 of 101



Post your Comments and Discuss ServiceNow® CSA exam with other Community members:

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ABM commented on March 30, 2024
137 is "a column is one field and a record is one row"
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Alex commented on November 07, 2023
in 72 the answer must be [sys_user_has_role] table.
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Meg commented on October 12, 2023
q 105 . ans is d
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Cath commented on October 10, 2023
q.119 - the correct answer is b - they are not captured in an update set as theyre data.
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