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ServiceNow CSA Exam
ServiceNow Certified System Administrator (Page 47 )

Updated On: 1-Feb-2026
Page 16 of 81
PDF with 517 Questions

What are the 6 methods available for user authentication?

  1. Local Database: The user name and password in their user record in the instance database.
  2. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
  3. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
  4. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
  5. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
  6. Digest Token: An encrypted digest of the user name and password in the user record.

Answer(s): A,B,C,D,E,F



A role is recorded in which table?

  1. Role[sys_user]
  2. Role[sys_user_profile]
  3. Role[sys_user_record]
  4. Role[sys_user_role]

Answer(s): A



What are the 5 provided Roles by ServiceNow?

  1. System Administrator: The admin role provides access to all platform features, applications, functions and data.
  2. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services
  3. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
  4. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
  5. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Answer(s): A,B,C,D,E



What are the two aspects to LDAP Integration?

  1. Data Population
  2. Data formatting
  3. Authorization
  4. Authentication

Answer(s): A,D



ServiceNow uses what term to describe all the data saved within a particular form?

  1. Fields
  2. Form
  3. Record
  4. Lists

Answer(s): C



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