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Important considerations in justifying deployment of new telecommunications technology include ________, revenue enhancement, security and regulation.

  1. ITU standard migration
  2. Teleconferencing
  3. Cost reduction
  4. Internet telephony

Answer(s): C



Consideration of multiple styles of people interacting via telecommunications should result in:

  1. An increase in the software content of the solution.
  2. Multiple solutions to identified needs.
  3. Discarding solutions which serve a small percentage of customers.
  4. More versatile call centers with Internet connectivity.

Answer(s): D



You have business continuity as a means of improving security in the CO. What is the second concern you should address?

  1. Employee education
  2. Reporting processes
  3. Intrusion detection
  4. Hackers

Answer(s): C



You have identified intrusion detection as a means of improving security. What is the second concern in regards to telephony?

  1. Identifying threats
  2. Identifying common attacks on the CO
  3. Identifying common vulnerabilities in systems
  4. Identifying business continuity concerns

Answer(s): D






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