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Free CCNT Exam Braindumps (page: 60)

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PDF with 1057 Questions

A sales executive needs to broadcast messages to sales staff. Which interactive voice processing application is ideal in this situation?

  1. Auto-attendant
  2. Voice mail
  3. Audiotex
  4. Interactive voice response
  5. Answer pending.

Answer(s): E



What is the fundamental difference between Audiotex and IVR?

  1. Audiotex is more sophisticated than IVR.
  2. Audiotex gives callers specific information based on a unique input.
  3. IVR responds to callers by giving specific information based on a unique input.
  4. None of the above.
  5. Answer pending.

Answer(s): E



With regard to CTI applications, what does SVD stand for?

  1. Serial voice delivery
  2. Simultaneous voice-data
  3. Simulated voice delivery
  4. Speech voice delivery

Answer(s): B



Call centers:

  1. Handle incoming calls only.
  2. Handle outbound calls only.
  3. Now include help desks and service lines.
  4. Replace live agents.

Answer(s): C






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