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TIA Convergent Network Technologies Questions 21–25 (page: 6)

Updated On: 9-Feb-2026

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QUESTION: 21

In a key system, direct access means:

Callers can access an outside line.
Callers access an outside line using "dial 9."
Callers access an outside line without using an attendant.
Callers access an outside by pressing a button.

Answer(s): D

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QUESTION: 22

The device that controls the operation of the key telephone system is called:

Central control.
A call processor.
A key service unit.
The system controller.

Answer(s): C

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QUESTION: 23

Hold, Drop, Transfer, and ________ are the "big four" features.

Split.
Camp on.
Announce.
Conference
Answer pending.

Answer(s): E

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QUESTION: 24

In a PBX environment, dialing 9 normally provides:

Outside access.
Conferencing.
Tie line access.
Long distance access.
Answer pending.

Answer(s): E

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QUESTION: 25

A PBX is:

A switch.
A simplified line sharing device.
An analog multiplexer.
Owned by the telco.

Answer(s): A

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