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VMware Workspace ONE 21.X UEM Troubleshooting Specialist Questions 21–25 (page: 6)

Updated On: 9-Feb-2026

Refer to the exhibit. The VMBeans company has created the following organization group (OG) structure:



The administrator at the Logistics OG has the Console Administrator role.
Which two smart groups could this administrator manage? (Choose two.)

  1. VMBeans (VMBeans)
  2. Logistics Team Central Office
  3. Midwest Rugged
  4. Sales Android Device
  5. Sales Laptop

Answer(s): B,C

Explanation:

The administrator at the Logistics OG has the Console Administrator role, which means they can manage all the smart groups that are created in their own OG or below1. Therefore, they can manage the Logistics Team Central Office and Midwest Rugged smart groups, which are both created in the Logistics OG. They cannot manage the VMBeans (VMBeans), Sales Android Device, and Sales

Laptop smart groups, which are created in higher OGs.



After deploying an iOS profile, there are several devices that are not showing successful installation. Upon reviewing the troubleshooting logs, the administrator notices that the device has responded with NotNow.
Which action should the administrator take to resolve this status?

  1. Check the AWCM server logs to ensure that the device is connected to Cloud Messaging.
  2. Send several push notifications to the device in order to allow processing of profiles
  3. Contact the user, and ensure the iOS device is unlocked and powered on.
  4. Re-push the profile to the device since the hang up is on the Workspace ONE UEM side

Answer(s): C

Explanation:

The action that the administrator should take to resolve this status is to contact the user and ensure the iOS device is unlocked and powered on. The NotNow status means that the device has received the profile but has not installed it yet2. This could be because the device is locked, powered off, or has a pending user action. The administrator should ask the user to unlock the device, power it on, and accept any prompts or notifications related to the profile installation.



An organization has successfully deployed native applications to VMware Workspace ONE managed Android, iOS, and Windows devices in the same OG.
The organization administrator just configured VMware Workspace ONE to provide all those same devices access to a SaaS application that was previously successfully integrated with the organization's VMware Workspace ONE Access tenant. Windows and Android users can access this SaaS application, but iOS device users report that they are unable to see this application in the VMware Workspace ONE Catalog.
What is the most likely cause of this issue?

  1. The Intelligent Hub Catalog integration was not completed for the OG.
  2. The application assignment via the OG was misconfigured.
  3. The organization's Apple sToken expired.
  4. The Intelligent Hub Catalog (iOS) setting was not enabled.

Answer(s): D

Explanation:

The most likely cause of this issue is that the Intelligent Hub Catalog (iOS) setting was not enabled. This setting allows iOS devices to access SaaS applications from the Intelligent Hub app3. If this setting is disabled, iOS devices will not be able to see or launch SaaS applications from the Intelligent Hub Catalog. The administrator should enable this setting in the Workspace ONE UEM

console.



An administrator has been troubleshooting an issue where a single device is unable to check in to VMware Workspace ONE UEM and receive commands All services are functioning, and this issue appears to be isolated to this specific device. Service logs have also been reviewed and do not show any instances of communication with the device in question.
Which troubleshooting step should be taken next to find the root cause, while not causing any data loss to the end user's device?

  1. Manually update the device record in the DB.
  2. Renew the Device Root Certificate.
  3. Use Device Wipe, and then re-enroll the device.
  4. Gather Device Side Logging.

Answer(s): D

Explanation:

The troubleshooting step that should be taken next to find the root cause, while not causing any data loss to the end user's device, is to gather device side logging. Device side logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes. Device side logging can be enabled from the Workspace ONE UEM console or from the device itself. Device side logging does not affect the user's data or settings on the device.



An administrator could not locate Hub Services settings page under an organization group and has asked why this problem is occurring Which statement describes the root cause of this problem'-'

  1. This organization group is not a Customer type OG.
  2. Unified Access Gateway has not been deployed for this OG.
  3. AirWatch Cloud Connector has not been installed for this OG.
  4. VMware Tunnel has not been configured under this OG.

Answer(s): A

Explanation:

The root cause of this problem is that this organization group is not a Customer type OG. The Hub Services settings page is only available for Customer type OGs, which are the top-level OGs in the hierarchy1. The Hub Services settings page allows the administrator to configure various features and services for the Intelligent Hub app, such as notifications, people, home, and catalog1. The administrator should navigate to the Customer type OG to access the Hub Services settings page.



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