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WGU Information-Technology-Management Exam Questions
WGU Information Technology Management QGC2 (Page 10 )

Updated On: 27-Feb-2026
Page 8 of 43
PDF with 210 Questions

Which IT approach to development and infrastructure focuses on automating and pushing quality code faster?

  1. theory of reciprocity
  2. DevOps
  3. Business architecture
  4. Bimodal IT

Answer(s): B

Explanation:

Understanding DevOps:

DevOps is an approach to software development and IT infrastructure that emphasizes collaboration between development and operations teams.

The key goal is to automate processes, streamline workflows, and deploy high-quality code faster.

Key Features of DevOps:

Continuous integration and continuous delivery (CI/CD) to automate code testing and deployment.

Emphasis on collaboration and automation to minimize manual interventions and reduce errors.

Why Other Options Are Incorrect:

Option A (Theory of reciprocity): Not relevant to IT development or infrastructure.

Option C (Business architecture): Focuses on organizational structure and strategy, not code automation.

Option D (Bimodal IT): Balances traditional IT with agile IT but does not focus explicitly on automation or quality code delivery.

"DevOps Principles and Practices" ­ DevOps Institute

"Automating Development with DevOps" ­ AWS Documentation



A director of software development observes friction between various team members. How should the director alleviate team friction?

  1. Ask each team member to provide weekly feedback via email
  2. Create a culture of showing appreciation
  3. Nurture competition among team members
  4. Provide a public forum for anonymous feedback

Answer(s): B

Explanation:

Understanding Team Friction:

Team friction often arises due to a lack of communication, recognition, or conflicting goals.

Building a positive work culture where team members feel valued can reduce friction and improve collaboration.

Creating a Culture of Appreciation:

Regularly acknowledging contributions fosters trust and teamwork.

It encourages positive behavior and strengthens team bonds.

Why Other Options Are Incorrect:

Option A: Weekly feedback is useful but does not address the root causes of friction.

Option C: Nurturing competition can exacerbate conflicts and harm collaboration.

Option D: Anonymous feedback might provide insights but does not directly alleviate friction.

"Building Effective Teams" ­ Harvard Business Review

Employee Engagement and Team Culture Strategies ­ Gallup



Which two reasons show why organizations need to effectively grasp the deep currents of technological evolution? Choose 2 answers.

  1. To use this knowledge to protect themselves against sudden and fatal technological obsolescence
  2. To provide an organization with a valuable strategic advantage
  3. To keep its manufacturing production running at the current rate
  4. To discover ways to reduce its number of employees and, at the same time, reduce labor costs

Answer(s): A,B

Explanation:

Protecting Against Technological Obsolescence:

Rapid technological advancements can render existing tools or processes obsolete.

Staying updated helps organizations mitigate risks and ensure sustainability.

Providing Strategic Advantage:

Understanding technological trends enables innovation and provides a competitive edge.

This knowledge helps organizations predict market shifts and align their strategies accordingly.

Why Other Options Are Incorrect:

Option C: Maintaining the current manufacturing rate is operational and not directly tied to technological evolution.

Option D: Reducing labor costs might be a result of technological evolution but is not the primary reason for understanding it.

"Technological Evolution and Strategic Advantage" ­ Gartner

IT Obsolescence Risk Mitigation ­ MIT Technology Review



Which software carries out a set of operations on behalf of a user with a degree of independence and employs knowledge of the user's goals?

  1. Information of Everything
  2. Virtual assistant
  3. Autonomous agent
  4. Ambient digital experience

Answer(s): C

Explanation:

Understanding Autonomous Agents:

An autonomous agent is a software entity capable of performing tasks on behalf of a user independently.

It employs knowledge of the user's goals and adapts to achieve them.

Examples of Autonomous Agents:

Examples include shopping bots, automated trading systems, and decision-making software.

Why Other Options Are Incorrect:

Option A (Information of Everything): Refers to interconnected data but not software entities.

Option B (Virtual assistant): Virtual assistants interact with users but are not fully autonomous.

Option D (Ambient digital experience): Refers to seamless digital interaction, not task automation.

"Autonomous Agents in AI Systems" ­ IEEE

Adaptive Software and Autonomous Agents ­ AI Journal



What is a benefit of globalization?

  1. Costs associated with operating in new geographic areas
  2. Adherence to regulatory requirements
  3. Increased competition
  4. Access to new talent pools

Answer(s): D

Explanation:

Definition of Globalization Benefits:

Globalization allows organizations to expand their operations globally, gaining access to diverse markets and resources, including new talent pools from different regions.

Key Benefit:

Accessing new talent pools enables businesses to tap into a diverse workforce with varied skills, fostering innovation and improving operational efficiency.

Incorrect Options Analysis:

A . Costs associated with new geographic areas: This is a challenge, not a benefit.

B . Adherence to regulatory requirements: This is an obligation, not a benefit.

C . Increased competition: This is a consequence of globalization, but not a direct benefit.

and Documents of Information Technology Management:

"Global Workforce Management" (Harvard Business Review).

ITIL Global IT Strategy Framework (Axelos).






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