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Professional Certified Marketer Questions 136–140 (page: 29)

Updated On: 9-Feb-2026

Reference groups refer to

  1. the relatively permanent, homogeneous divisions in a society that consists of people who share similar values, interests, and behaviors.
  2. individuals who exert direct or indirect social influence over others.
  3. one or more persons whom an individual uses as a basis for comparison regarding beliefs, feelings, and behaviors.
  4. those buyers who, through the size of their purchases, affect where marketing dollars will be spent.
  5. those with whom a person does not wish to be a member of or identified with.

Answer(s): C



The American Bar Association requires lawyers to do a certain number of hours of pro bono work. The lawyers are not paid for this work. Such requirements set by organizations are termed as _____________.

  1. norms
  2. values
  3. morals
  4. character
  5. ethics

Answer(s): A



Romelia, an online cosmetics store, relies on traffic generated by Internet searches to sell its products. Romelia was one of the very first online stores to sell cosmetics and hence had the advantage of showing up on the first page of a search for ""Online cosmetics U.S."" An increase in the number of online retailers has pushed Romelia's website to the fourth search page. Instead of arriving at a website and then looking for a product, customers search for a product directly on an Internet search engine. What should Romelia change to improve the hits on its website?

  1. Romelia should increase the number of pages on its website.
  2. Romelia should analyze the click paths of the customers who purchase products on its site.
  3. Romelia must work to decrease the conversion rates on its site.
  4. Romelia can use keyword analysis to determine the keywords its customers use.
  5. Romelia can work to increase the bounce rates on its website.

Answer(s): D



Recency, frequency, monetary (RFM) analysis is based on the concept that

  1. most consumers follow the standard AIDA process when viewing an ad.
  2. the best predictor of future behavior is past and present behavior.
  3. demographics are the basis of all good market research data.
  4. the best customers for a product are the existing customers.

Answer(s): B



James visits a car dealership with the intention of buying a hatchback. However, he notices that the dealership is offer discounts on sedans and SUV's and considers three different options. In terms of the consumer buying decision process, James just experienced

  1. alternative evaluation.
  2. need recognition.
  3. product preference.
  4. information search.
  5. purchase power.

Answer(s): A



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