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APICS Certified Supply Chain Professional Questions 438–443 (page: 31)

Updated On: 1-Feb-2026

Which of the following supply chain metrics is the best indicator of order fulfillment performance?

  1. Delivery to promise
  2. Cash-to-cash cycle time
  3. Customer order lead time
  4. Delivery to request

Answer(s): C


Reference:

https://www.easyship.com/blog/top-order-fulfillment-metrics



Which of the following components of customer relationship management (CRM) system enables a company to more effectively manage its existing accounts, prospect for new customers, and track the impact of pricing, promotions and forecasts?

  1. Market segmentation
  2. Customer segmentation
  3. Customer service automation
  4. Sales force automation

Answer(s): C



A formal currency review as an approach for managing supply chain risk is appropriate when relative currency value:

  1. moves above a certain level
  2. moves below a certain level
  3. moves above or below a certain level
  4. maintains a constant value

Answer(s): A



Which of the following statements best characterizes the use of the Supply Chain Operations Reference (SCOR) model?

  1. It is used as a reference model for distribution planning
  2. It is used to describe and improve any supply chain
  3. It is a required reference for reverse logistics
  4. It is a requirement for ISO 9000 standards

Answer(s): B


Reference:

https://scm.ncsu.edu/scm-articles/article/the-scor-model-for-supply-chain-strategic-decisions



Which of the following characteristics are reflective of a resilient supply chain?

  1. Proactive in anticipating events and fast recovery from undesirable events
  2. Reactive in anticipating events and fast recovery from undesirable events
  3. Proactive in anticipating events and slow recovery from undesirable events
  4. Reactive in anticipating events and slow recovery from undesirable events

Answer(s): A


Reference:

https://www.google.com/search?client=ubuntu&hs=otO&channel=fs&sxsrf=ALeKk026VkxsYFVUbIfkI3jzruYNCMm6nw%3A1606333445888&ei=BbS-X4DkNciDhbIPz4q7sAk&q=resilient+supply+chain+Proactive+in+anticipating+events+and+fast+recovery+from+undesirable+events&oq=resilient+supply+chain+Proactive+in+anticipating+events+and+fast+recovery+from+undesirable+events&gs_lcp=CgZwc3ktYWIQAzIFCAAQyQMyAggAMgcIABAUEIcCMgIIADICCAAyAggAMgIIADICCAAyAggAMgIIADoECAAQR1C9sRBYsc0QYJHOEGgAcAJ4AYABlgiIAeQekgEJNC0yLjIuMS4xmAEAoAEBoAECqgEHZ3dzLXdpesgBCMABAQ&sclient=psy-ab&ved=0ahUKEwjA-rqzup7tAhXIQUEAHU_FDpYQ4dUDCAw&uact=5



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