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APICS CSCP Exam
APICS Certified Supply Chain Professional (Page 31 )

Updated On: 1-Feb-2026
Page 29 of 145
PDF with 719 Questions

ISO 9001 standards are best used to:

  1. ensure high quality products are delivered to customers, although it does not yet include service aspects
  2. demonstrate to the market that goods and services have the highest level of quality and should be considered 'best in class'
  3. provide documentation of adherence to quality standards for a firm's suppliers to avoid issues with conflict minerals
  4. demonstrate the ability to meet customer's requirements and engage in quality improvement

Answer(s): D



Reverse logistics processes are often more expensive than standard inbound processes because shipments consist of items that:

  1. are small and from unhappy customers wanting quick refunds
  2. often do not have uniform packing or labeling
  3. involve negotiations with suppliers on the value and timing of items returned for credit
  4. are so damaged they are difficult to identify for correct storage

Answer(s): A


Reference:

https://cerasis.com/what-is-reverse-logistics/



When choosing a supplier in a market-responsive supply chain, a company most appropriately would make the selection on the basis of quality and:

  1. product cost
  2. product development capabilities
  3. cost of delivery
  4. speed

Answer(s): D


Reference:

https://precoro.com/blog/four-basic-stages-of-supplier-selection/



A railway company investing in a signaling system to help identify and restore service quickly is an example of:

  1. risk resilience
  2. risk tolerance
  3. risk appetite
  4. risk mitigation

Answer(s): D



Understanding the unique needs and wants of a market segment is important because segments may have:

  1. varying numbers of customers for the same product or service
  2. a focus on transactional interactions
  3. a focus on relational interactions
  4. varying time demands for the same product or service

Answer(s): D


Reference:

https://www.nust.na/sites/default/files/documents/CAO712S_Schiffman_CB10e_IM_03.pdf



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