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APICS CTSC Exam
Certified in Transformation for Supply Chain (Page 4 )

Updated On: 7-Feb-2026
Page 4 of 32
PDF with 151 Questions

The first step in performing a root cause analysis using the SCOR model involves:

  1. identifying sources of deviation.
  2. linking processes to metric hierarchy.
  3. decomposing performance attributes.
  4. establishing process benchmarks.

Answer(s): B

Explanation:

According to the CTSC exam content manual1, the first step in performing a root cause analysis using the SCOR model involves linking processes to metric hierarchy, which means mapping the SCOR processes to the SCOR metrics and identifying the relevant performance attributes and levels. This step helps to establish the scope and boundaries of the analysis and to align the processes with the strategic objectives of the organization.



What is the most important driver to determine a metrics tracking cycle?

  1. Tracking progress
  2. Level of metrics
  3. Type of data
  4. Change frequency

Answer(s): D

Explanation:

According to the CTSC exam content manual1, the most important driver to determine a metrics tracking cycle is the change frequency, which is the rate at which the metric value changes over time. The change frequency affects how often the metric should be measured and reported, as well as the level of detail and aggregation required. A metric with a high change frequency should be tracked more frequently and with more granularity than a metric with a low change frequency.



Which of the following characteristics best describes a competitive supply chain?

  1. Optimized to attain maximum profitability
  2. Fully integrated to maximize cost effectiveness and efficiency
  3. Delivers a customer value proposition superior to competitors
  4. Designed to offer a fast-selling option to customers

Answer(s): C

Explanation:

According to the CTSC exam content manual1, a competitive supply chain is one that delivers a customer value proposition superior to competitors, which means that it provides a unique combination of benefits that customers value and are willing to pay for. A competitive supply chain also aligns its capabilities and resources with the customer value proposition, and continuously monitors and improves its performance.



Implementing electronic data interchange (EDI) can provide benefit in establishing business relationships with suppliers by:

  1. synchronizing.
  2. building trust.
  3. gainsharing.
  4. reducing security risk.

Answer(s): B

Explanation:

According to the CTSC exam content manual1, implementing electronic data interchange (EDI) can provide benefit in establishing business relationships with suppliers by building trust, which is one of the key elements of supplier relationship management. EDI can help to build trust by enabling faster, more accurate, and more secure data exchange, reducing errors and disputes, improving communication and collaboration, and enhancing customer satisfaction.



Where are Transform and Return costs often captured in the supply chain, respectively?

  1. Supply chain fixed assets and accounts receivable
  2. Cost of goods sold (COGS) and claims
  3. Supply chain fixed assets and accounts payable
  4. Cost of goods sold (COGS) and warranty

Answer(s): B

Explanation:

According to the CTSC exam content manual1, transform and return costs are two of the five cost categories in the SCOR model. Transform costs are the costs associated with converting raw materials into finished products, such as labor, materials, energy, depreciation, etc. Return costs are the costs associated with handling and disposing of defective or excess products, such as transportation, inspection, rework, recycling, etc. Transform costs are often captured in the cost of goods sold (COGS), which is the direct cost of producing the goods sold by a company. Return costs are often captured in claims, which are the expenses incurred by a company when customers return defective or unsatisfactory products.



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