According to Herzberg's research, which factor leads to high job satisfaction?
Answer(s): A
According to Herzberg's research, job satisfaction and dissatisfaction are influenced by two different sets of factors: motivators and hygiene factors. Motivators are factors that lead to high job satisfaction and motivation, such as achievement, recognition, responsibility, advancement, and growth. Hygiene factors are factors that do not cause satisfaction, but can cause dissatisfaction if they are absent or inadequate, such as working conditions, salary, security, and supervision. Therefore, responsibility is a motivator that leads to high job satisfaction.
https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %2016%20-%20v1.0.pdf (page 11)
What role in change must promote an idea to potential Sponsors?
Answer(s): D
According to the Change Management Institute's Change Management Roles Model, there are four main roles in change: Idea-Generator, Sponsor, Change Agent, and Target. Idea-Generator is the role that identifies the need for change and proposes a solution. Sponsor is the role that authorizes and funds the change. Change Agent is the role that promotes an idea to potential Sponsors and implements the change once it is approved. Target is the role that is affected by the change and needs to adopt new behaviors or ways of working.
https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %2017%20-%20v1.0.pdf (page 11)
Which action is an appropriate change management response to people in the early stages of a change cure?
Answer(s): B
The change curve is a model that describes the typical emotional stages that people go through when they face a change. The early stages of the change curve are characterized by shock, denial, anger, and frustration. To help people through these stages, change leaders should be clear about the losses that people will experience and acknowledge their feelings and concerns. The other options are not appropriate responses, as they would either ignore or dismiss people's emotions or create more uncertainty and confusion.
https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %2018%20-%20v1.0.pdf (page 11)
Which MBTI® preference would bring a rational approach to selecting an outcome?
According to the Myers-Briggs Type Indicator (MBTI), thinking is one of the four preference pairs that describe how people interact with the world and make decisions. Thinking refers to preferring to use logic, analysis, and objective criteria to select an outcome. The other options are not preferences, but dimensions of preferences. Introvert and perceiving are opposite to extrovert and judging, respectively, while feeling is opposite to thinking.
https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %2019%20-%20v1.0.pdf (page 11)
Which item is one of Mayfield's seven principles of stakeholder engagement?
Mayfield's seven principles of stakeholder engagement are:Engagement is a two-way processIdentification is a continuous practice new stakeholders emerge during a change old ones can fade awayDifferent levels of engagement are required depending on where people are along the change journeyEngagement requires empathy understanding what matters most to stakeholders Engagement requires authenticity being honest about what can be influenced Engagement requires creativity finding ways to involve stakeholders in meaningful ways Engagement requires courage being prepared to have difficult conversations Therefore, option B is one of Mayfield's seven principles of stakeholder engagement.
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %2020%20-%20v1.0.pdf (page 11)
Post your Comments and Discuss APMG International Change Management Foundation exam prep with other Community members:
Our website is free, but we have to fight against AI bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the Change Management Foundation content, but please register or login to continue.