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Free Change-Management-Foundation Exam Braindumps (page: 4)

Page 3 of 13
PDF with 50 Questions

According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

  1. Team mission, planning and goal setting.
  2. Team roles
  3. Team operating processes
  4. Team inter-personal relationships

Answer(s): D

Explanation:

According to Glaser and Glaser, team effectiveness is influenced by four elements: team mission, planning and goal setting; team roles; team operating processes; and team inter-personal relationships. Team inter-personal relationships refer to the quality of communication, trust, respect, and collaboration among team members. This element enables team members to help each other address challenges, as well as share feedback, ideas, and emotions.


Reference:

https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %209%20-%20v1.0.pdf (page 11)



Which management approach is recommended to help people through the neutral zone' phase of Gridges' model of human transition?

  1. Hold on to established routines wherever possible
  2. Reduce gossip by limiting social occasions at work.
  3. Direct feedback through the normal line management processes
  4. Describe this period as an opportunity to learn

Answer(s): D

Explanation:

Bridges' model of human transition describes three phases that people go through when they experience change: ending, losing, and letting go; the neutral zone; and the new beginning. The neutral zone is a period of uncertainty, confusion, and anxiety, but also creativity, innovation, and learning. To help people through this phase, change leaders should describe this period as an opportunity to learn new skills, explore new possibilities, and experiment with new solutions. The other options would not help people through this phase, as they would either maintain the status quo, increase gossip and rumors, or limit feedback channels.


Reference:

https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %2010%20-%20v1.0.pdf (page 11)



Which MNTI® preference is characterized by being spontaneous and disliking detailed plans?

  1. Intuition
  2. Feeling
  3. Perceiving
  4. Introvert

Answer(s): C

Explanation:

According to the Myers-Briggs Type Indicator (MBTI), perceiving is one of the four preference pairs that describe how people interact with the world and make decisions. Perceiving refers to preferring to keep options open, being spontaneous, and disliking detailed plans. The other options are not preferences, but dimensions of preferences. Intuition and feeling are opposite to sensing and thinking, respectively, while introvert is opposite to extrovert.


Reference:

https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %2011%20-%20v1.0.pdf (page 11)



Which statement describes `shared values' in the McKinsey 7S model?

  1. The ability of employees to perform their roles
  2. The introduction of matrix management
  3. The attitude of staff toward their work
  4. The management style adopted by senior leaders

Answer(s): C

Explanation:

The McKinsey 7S model is a framework to analyze and improve organizational performance and effectiveness. The model consists of seven interrelated elements: strategy, structure, systems, shared values, skills, style, and staff. Shared values refer to the core values and beliefs that guide the organization's vision, mission, and culture. The attitude of staff toward their work is an example of shared values. The other options are examples of other elements in the model.


Reference:

https://apmg-
international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %2012%20-%20v1.0.pdf (page 11)






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