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SVC-19A: Apple Service Fundamentals Exam
Free Practice Exam Questions (page: 3)
Updated On: 2-Jan-2026

Page 3 of 18
PDF with 70 Questions

A computer service technician says, "I don't use ESD precautions and have never had a problem."
Which of the following is the correct response to this statement?

  1. ESD damage may not appear immediately.
  2. ESD happens only to inexperienced technicians.
  3. ESD only occurs in very rare circumstances.
  4. ESD damage is really not as bad as everyone thinks.

Answer(s): C


Reference:

https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge



Which of the following statements are correct when considering the effects of ESD damage on a given product? (Choose two.)

  1. ESD damage might immediately affect the equipment.
  2. ESD damage presents itself within an hour of discharge.
  3. ESD damage invariably prevents equipment from powering on.
  4. Not all internal assemblies with circuit boards are ESD sensitive.
  5. ESD damage might only show itself as an intermittent failure at a later time.

Answer(s): A,D


Reference:

https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge



Which equipment is used to check if an AC power outlet is properly grounded?

  1. A conductive workbench mat
  2. A ground polarity tester
  3. A grounding cord with alligator clips
  4. A nylon probe tool (black stick)

Answer(s): C



After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi. Which of the following criteria must be met before these daily backups can be made automatically?

  1. iTunes is open on the host computer.
  2. The iOS device is plugged into the host computer via US
  3. The iOS device is in Airplane Mode.
  4. The iOS device is connected to a power source.

Answer(s): D


Reference:

https://support.apple.com/en-us/HT203977



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