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Apple SVC-19A Exam
Apple Service Fundamentals Exam (Page 3 )

Updated On: 7-Feb-2026
Page 3 of 15
PDF with 70 Questions

Which of the following statements are correct when considering the effects of ESD damage on a given product? (Choose two.)

  1. ESD damage might immediately affect the equipment.
  2. ESD damage presents itself within an hour of discharge.
  3. ESD damage invariably prevents equipment from powering on.
  4. Not all internal assemblies with circuit boards are ESD sensitive.
  5. ESD damage might only show itself as an intermittent failure at a later time.

Answer(s): A,D


Reference:

https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge



Which equipment is used to check if an AC power outlet is properly grounded?

  1. A conductive workbench mat
  2. A ground polarity tester
  3. A grounding cord with alligator clips
  4. A nylon probe tool (black stick)

Answer(s): C



After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi. Which of the following criteria must be met before these daily backups can be made automatically?

  1. iTunes is open on the host computer.
  2. The iOS device is plugged into the host computer via US
  3. The iOS device is in Airplane Mode.
  4. The iOS device is connected to a power source.

Answer(s): D


Reference:

https://support.apple.com/en-us/HT203977



Which of the following features of iOS require an Apple ID to use?

  1. Maps
  2. Game Center
  3. Siri
  4. Split View

Answer(s): B


Reference:

https://support.apple.com/en-us/HT202659



April states she would like to use the cellular network from her iPhone to access the Internet for free on her Mac. What true statement can you give April?

  1. "Personal Hotspot can come with additional charges. You should contact your carrier."
  2. "You must enable Personal Hotspot on your iPhone before the feature can work for free."
  3. "Personal Hotspot only works on CDMA networks."
  4. "Personal Hotspot is a great way to access the Internet for free!"

Answer(s): A






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