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Free SVC-19A Exam Braindumps
Apple Service Fundamentals Exam Questions 11–15 (page: 4)

Updated On: 9-Feb-2026
Page 4 of 15
PDF with 70 Questions

Which of the following are required to setup iTunes backup with an iPhone 8? (Choose two.)

  1. Encrypted volume on Mac or PC
  2. Lightning to USB Cable
  3. iCloud account
  4. Computer compatible with iTunes
  5. iTunes Store account

Answer(s): C,E


Reference:

https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows



In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?

  1. The technician is conducting a current test on a device.
  2. The technician is working on a device that is plugged in to AC power.
  3. The technician is cleaning the display on a device after reassembly.
  4. The technician is replacing a circuit board inside a device.

Answer(s): D



Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?

  1. Turn off iPhone Cellular Calls in iCloud preferences.
  2. Turn off iPhone Cellular Calls in System Preferences.
  3. Turn off iPhone Cellular Calls in FaceTime preferences.
  4. Turn off iPhone Cellular Calls in Messages preferences.

Answer(s): C


Reference:

https://discussions.apple.com/thread/6836476



Which of the following is an ESD precaution that must be taken when working with Apple devices?

  1. Use polyester foam mats to ground the workbench.
  2. Do not place internal components on metal surfaces.
  3. Pick up circuit boards using their connectors.
  4. When handling internal components, wear synthetic materials.

Answer(s): B


Reference:

http://www.peachpit.com/articles/article.aspx?p=760956



What are the features of using iCloud as a backup method for an iOS device?

  1. Always encrypts backups.
  2. Backups can be encrypted or un-encrypted.
  3. Offers up to 200 TB of storage.
  4. The customer can make backups over cellular networks.

Answer(s): B


Reference:

https://www.pcworld.com/article/2154792/backups-via-icloud-or-itunes-the-crucial-differences-that-affect-your-data.html



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