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Free SVC-19A Exam Braindumps
Apple Service Fundamentals Exam Questions 16–20 (page: 5)

Updated On: 9-Feb-2026
Page 5 of 15
PDF with 70 Questions

What should be used to properly clean and restore an ESD mat?

  1. Any solvent based cleaner
  2. Distilled or bottled water
  3. Lint-free cloth
  4. A cleaner that is specifically designed for ESD mats

Answer(s): C


Reference:

https://www.ultrastatinc.com/electramat.html



John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS. What troubleshooting step should John try first?

  1. Verify that both devices are connected to a Wi-Fi network using WPA2 security.
  2. Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
  3. Verify that both devices have Wi-Fi turned on.
  4. Reset Network Settings on iPhone.

Answer(s): C


Reference:

https://support.apple.com/guide/mac-help/hand-off-between-devices-mchl732d3c0a/mac



Which of the following statements is true of electrostatic discharge (ESD) damage?

  1. Conventional testing detects all damage caused by ESD.
  2. ESD should ideally occur near active electronic systems.
  3. Accidental ESD will result in fewer additional repairs on the same device.
  4. ESD impacts microscopic pathways on the integrated circuits.

Answer(s): A


Reference:

https://www.rs-online.com/designspark/what-is-esd-and-what-damages-can-it-cause



Which of the following iPhones support using Memoji?

  1. iPhone X
  2. iPhone 7
  3. iPhone 8
  4. iPhone 6s

Answer(s): A


Reference:

https://www.quora.com/Does-Memoji-work-on-all-devices-updated-to-iOS-12



Which of the following is an ESD precaution according to Apple standards?

  1. Safety apron made of synthetic fibers should be worn.
  2. The relative humidity in a work area should be lower than 50 percent.
  3. An ionized air generator can be used instead of grounding a work area.
  4. A person working on an ESD-sensitive circuit should not be touched.

Answer(s): D



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