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Certified Employment Support Professional Questions 61–65 (page: 14)

Updated On: 10-Feb-2026

An employment support professional is working with an employee who recently got a job in a busy office. She is situated in a cubicle in the middle of the office where she will be giving information by phone. She has the skills for the job but is having difficulty concentrating on the callers because of the noise around her.
What low-cost solution would BEST resolve this problem?

  1. Refer her to vocational rehabilitation.
  2. Refer her to occupational therapy for further evaluations.
  3. Request a noise-canceling headset from the employer.
  4. Move her to an office away from her co-workers.

Answer(s): C



You are working with a 20-year-old student with a cognitive disability. His teacher reports that he seems to enjoy organizational tasks.
Which of the following environments would be the LEAST appropriate to observe work-related organizational tasks?

  1. At a retail store, stocking products
  2. At a restaurant, setting tables
  3. At home, while putting away clean dishes
  4. At school, filing documents

Answer(s): B



The Social Security Administration's Plan to Achieve Self-Support (PASS) is a program that

  1. allows money to be set aside to pursue a work goal.
  2. helps a person continue to attend a day program.
  3. assists a person with a disability to complete their taxes.
  4. provides funding for employment-related expenses.

Answer(s): A



Which of the following is an example of a universal design principle?

  1. A man with quadriplegia uses a head pointer to work on his computer.
  2. An employee at a large retail store pushes carts in the parking lot.
  3. A woman pushing a baby stroller uses the concrete sidewalk ramp on her walk.
  4. A man with a cognitive disability uses a picture prompt list to remember his job tasks.

Answer(s): C



A job seeker has completed career exploration and desires to work as a plumber.
What should their employment support professional do NEXT?

  1. Research local trade organizations and trade schools.
  2. Ask if they really want to be a plumber and offer other options.
  3. Encourage them to get a job at a home improvement store.
  4. Search for plumber jobs online.

Answer(s): A



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