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Certified Employment Support Professional Questions 51–55 (page: 12)

Updated On: 10-Feb-2026

You are a job coach for a 51-year-old male who has a cognitive disability. You decide to perform a site check to see how he has been doing at his job at a diner.
When you arrive, you learn from his manager that he has been rude to customers lately.
Which of the following is the LEAST appropriate response?

  1. Speak with him to try and determine what factors may be causing this behavior
  2. Ask the manager how she normally handles discipline with her employees and encourage her to treat him like everyone else.
  3. Observe him as he is working to identify the situations that occur before he acts inappropriately.
  4. Discuss this with him publicly so that his co-workers and manager know that you have addressed the concern.

Answer(s): D



You are helping to find employment for a 32-year-old man who has a significant cognitive disability and limited expressive language. You have completed the discovery process and learned that one of his vocational themes is working with animals.
Which of the following situations would be the LEAST useful location for the situational assessment?

  1. Ask staff from his facility-based program to bring in their dogs and set up a grooming station to see if grooming is something he might like to do.
  2. Make an appointment with the owner of a pet boarding facility that will give the job-seeker a tour and explain the jobs that are available there.
  3. Take the job-seeker to browse in a local pet store to see if he might like to complete a situational assessment in that setting.
  4. Ask your veterinarian if you and the job-seeker can spend a half day doing odd jobs in his office.

Answer(s): A



What is the MINIMUM standard for a person to be ready for competitive employment in her own community?

  1. Desire to work
  2. Reliable transportation
  3. Ability to complete a task consistently
  4. Ability to understand instructions

Answer(s): A



You are meeting for the first time with a 50-year-old male who has utilized mental health services since adolescence. He has requested assistance with getting a job and tells you he does not know where to begin, because he has been in-and-out of hospitals for much of his life and has very little job history.
What should you do FIRST?

  1. Orient him to employment support services, since he has so little experience.
  2. Ask him to have his therapist verily that his symptoms are under control.
  3. Access his file to determine if anyone else has tried to work with him regarding employment.
  4. Tell him that you want to check with people who know him to see if they think he can work.

Answer(s): A



You have just assisted Tanya to get a job at a local library. This is her first job. In her new job, Tanya will be assisting the librarian in a variety of tasks such as copying, shelving books, and maintaining the library by putting chairs in place and removing trash.
What is the MOST important activity that you should complete to prepare her to start work?

  1. Role play with her on how to interact with the librarian and customers.
  2. Review her medical records.
  3. Spend time on the job site learning about the job duties and preparing a job task analysis and identifying co-workers to help support her.
  4. Talk to her parents about her early childhood to anticipate any issues that she might have at work.

Answer(s): C



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