QUESTION: 33

The role of the quality function in supporting strategic plans could include all but which of the following?

Institute and enforce a quality policy across all organizational functions.
Lead the implementation of an ISO 9001 QMS, as identified in the strategic plan.
Advise other functions in the setting of quality objectives that are linked to the organization's strategic plan.
Facilitate the deployment of the voice of the customer throughout the organization.

Answer(s): A

In preparation for strategic planning, organizations should look closely at their industry to determine:

I) The amount of excess capacity.
II)
Which competitors might join forces and become a greater threat.
III) How employees perceive competitor advertisements.
IV)
What changes in regulatory requirements are likely to occur.

I and II
II and III
I, II, and IV
I, II, III, and IV

Answer(s): C

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QUESTION: 35

Scenario planning is used for:

Deciding which continuous improvement project recommendations to implement first.
Determining which method of financial analysis to use.
Envisioning several alternative strategic viewpoints.
Analyzing the results of a SWOT analysis.

Answer(s): C

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QUESTION: 36

The preferred technique/tool used to determine the strategies of organizations serving the same market as your own organization is:

Competitive analysis.
Benchmarking.
Industry trade association data research.
Survey of competitor 's customers.

Answer(s): A

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