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Certified Manager of Quality/Organizational Excellence Questions 46–50 (page: 11)

Updated On: 10-Feb-2026

Reasons for building an economic case for quality may include:

I) The case expresses quality in the language of management.
II) The approach justifies quality initiatives in dollars and cents.
III) The Sarbanes-Oxley Act requires it.
IV) Quality is typically treated as a cost rather than as an investment.
V) The economic case for quality allows for comparison of it with other major investments or projects.

  1. III only
  2. I, II, IV, and V
  3. IV and V only
  4. I and II only

Answer(s): B



The budgets of most internal staff and operations functions do not include figures for:

I) Cash received.
II) Capital expenditures.
III) Short-term liabilities.
IV) Payroll expenses.

  1. IV only
  2. III only
  3. I, II, and III
  4. I and III

Answer(s): C



Based only on the following data, which answer is correct? - Purchased 12 delivery trucks for a total of $360,000 - Estimated the payback from an ISO 9000 QMS project at $1,200,000 - Net income for the year is $3,600,000 - Spent $400,000 on implementing the ISO 9001-based QMS

  1. ROI is $3:1 RONA is $10:1
  2. ROI is 33% RONA is $9:1
  3. ROI is 30% RONA is $10:1
  4. ROI is $3:1 RONA is $9:1

Answer(s): A



Assessing and identifying exposure to risks should:

I) Be done prior to investing in a major capital expenditure.
II) Be a continual process.
III) Be undertaken as part of the feasibility analysis prior to purchasing another business.
IV) Include financial, physical, safety, security, health, product liability, and proprietary information risk exposures.

  1. I, III, IV only
  2. I, III only
  3. I, II, III, and IV
  4. I only

Answer(s): C



Which of the following are methods for mitigating risks?

I) Eliminate the condition that may cause a loss to occur II) Establish contingency plans
III) Obtain insurance to cover some of the potential risk
IV) Self-insure

  1. I, II, III, and IV
  2. I only
  3. II, III, and IV only
  4. I and II only

Answer(s): A



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