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Certified Manager of Quality/Organizational Excellence Questions 41–45 (page: 10)

Of the following core values and concepts, which would be the most critical to apply to a newly mandated state emergency management agency?

I) Visionary leadership
II) Customer-driven excellence
III) Agility
IV) Focus on the future
V) Focus on results and creating value
VI) Management by fact
VII) Managing for innovation

Knowledge and application of which of the following management theories and styles would be most useful to a manager dealing with an employee who is performing poorly?

I) Maslow's hierarchy of needs
II) Herzberg's two-factor theory
III) McGregor 's theory X and theory Y
IV) Kolb's experiential learning model
V) Behavior management--A­B­C analysis
VI) Hersey-Blanchard's situational leadership model
VII) Senge's systems thinking

Typical tools used as aids in selecting members for a process improvement team are:

Organizational components that not only support other internal functions but also support external stakeholders are:

Two human resource functions that typically are shared with other organizational components are: