Free CMQ-OE Exam Braindumps
Certified Manager of Quality/Organizational Excellence Questions 71–75 (page: 16)

All but one of the following statements is true.
Which one is not true?

The concept of self-control by a production worker includes:

I) Knowing what the organizational goals are, what the job objective is, and the standard for performance.
II) Knowing what the actual performance is.
III) Notifying supervision whenever a nonconformance occurs.
IV) Having the means for changing the performance when it does not conform to the goals, objectives, and standard.

A new process improvement team has just flowcharted how a process currently works. The value to the team is to:

An acute-care unit of a medium-size hospital wants to develop a standardized approach to root cause analysis to improve diagnostic effectiveness.
What tools should they consider for their "toolbox"?

I) Flowchart
II) Check sheet and Pareto chart
III) Fishbone chart
IV) Five whys
V) Histogram and scatter diagram
VI) Control charts
VII) DMAIC

A work team has identified three software packages that will help them dramatically improve a process and needs to decide which to purchase. Each package has some of the same and some different features and there are many different criteria that need to be used in making the decision.
Which of the following tools is likely to be most valuable for helping the team decide?