Free CMQ-OE Exam Braindumps (page: 15)

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Which of the following is not generally a characteristic of communication in hierarchical organizations?

  1. Communication is constrained by chain of command.
  2. Messages are distorted many times by different frames of reference.
  3. Competitive opportunities might be missed because of time delays.
  4. Different functional departments communicate at a different pace.

Answer(s): D



All but one of the following represents good communicating skill.
Which one does not?

  1. Body language and voice convey the same message.
  2. Use open-ended and closed questions at appropriate times.
  3. Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question.
  4. Use a paraphrasing technique to clarify your understanding of what was said.

Answer(s): C



As part of your preparation for a business trip to another country it would be wise to do all but one of the following.
Which one would that be?

  1. Arrange for an interpreter to be available when you meet with your business contact, unless you are fluent in the language and knowledgeable of the culture and business customs of the country.
  2. Plan an elaborate visual presentation that you will make shortly after arrival, and follow that by quickly striving to reach an agreement or make the sale.
  3. Resolve to keep your political views and personal beliefs to yourself even though you have strong feelings about the political climate and beliefs prevalent in the country you will visit.
  4. Obtain and study information about the country before leaving for your trip.

Answer(s): B



Which of the following factors would be most critical to consider early when contemplating a conversion of a "brick and mortar" retail business to an e-business?

I) What changes to the customer database are likely and what the ramifications of those changes are
II) What image our new faceless organization will provide to the buying public III) Should IT be outsourced?
IV)
What internal impacts will the change from a personal service orientation to a transaction- processing orientation have on the workforce we employ and the technology approach we select?

  1. III only
  2. I, II, and IV
  3. I and IV only
  4. III and IV only

Answer(s): B






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