Free CQE Exam Braindumps (page: 6)

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What is the highest form of partnering with employees?

  1. Employee involvement.
  2. Task teams.
  3. Cost reduction projects.
  4. Stock option plans.

Answer(s): A



A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a complaint?

  1. The product guarantee takes care of the product.
  2. A warranty is in place on the product.
  3. It is a minor inconvenience.
  4. They don't think it will do any good.

Answer(s): D



The Malcolm Baldrige award is open for competition among which of the following?

I). Large manufacturing businesses.
II). Large and small manufacturing businesses.
III). Service organizations.
IV). Large service companies.

  1. I only
  2. I and III only
  3. II and III only
  4. II and IV only

Answer(s): C



Which of the following is NOT a method for customer service data collection?

  1. Customer surveys.
  2. Internal surveys.
  3. Customer visits.
  4. Complaint analysis.

Answer(s): B






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