Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
Answer(s): A
Refer to the exhibit.This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
Answer(s): C
Avaya IXTM Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
Answer(s): B,C,E
https://support.avaya.com/products/P0408/avaya-orchestration- designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%2 0software%20platforms.
Refer to the exhibit.Based on the following features and functions:· Able to choose the best agent available to handle an outbound contact · Supports behavior-based past and predicted future behavior for customers and agents · Supports data trending to determine patterns which is refreshed daily · POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
Answer(s): D
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
Answer(s): A,B,D
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