QUESTION: 5

A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

Amazon Web Services
Oracle Sun Blade 150
CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Oracle Fire V880/V890
Avaya Solutions Platform Servers

Answer(s): A,C,E

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QUESTION: 6

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

To increase first contact resolution
To increase agent retention
To increase self-service usage
To increase digital channel usage

Answer(s): A

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QUESTION: 7

Refer to the exhibit.

This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?

15
10
8
5

Answer(s): C

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QUESTION: 8

Avaya IXTM Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

Avaya Aura® Communication Manager
Avaya Aura® Contact Center
Avaya Experience Portal
Avaya Contact Center Select
Voice Portal

Answer(s): B,C,E

Reference:

https://support.avaya.com/products/P0408/avaya-orchestration- designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%2 0software%20platforms.

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