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Free 33820X Exam Braindumps (page: 5)

Page 4 of 17
PDF with 64 Questions

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

  1. Upgradable Single Box
  2. Cluster Mode
  3. Geo-redundancy
  4. Single Box

Answer(s): B,D



An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality. If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

  1. 500
  2. 750
  3. 1000
  4. 1500

Answer(s): D



A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC).
Which product enables them to implement Multichannel?

  1. Avaya Workspaces® for Elite
  2. Avaya Control Manager
  3. Avaya Breeze®
  4. Avaya Oceana®

Answer(s): D



A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent- bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

  1. Avaya Aura® Session Manager
  2. Avaya Session Border Controller
  3. Avaya Oceana®
  4. Avaya Aura® Media Server

Answer(s): A






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