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Free 33820X Exam Braindumps (page: 4)

Page 3 of 17
PDF with 64 Questions

Refer to the exhibit.



Based on the following features and functions:
· Able to choose the best agent available to handle an outbound contact · Supports behavior-based past and predicted future behavior for customers and agents · Supports data trending to determine patterns which is refreshed daily · POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?

  1. Avaya Intelligent Customer Routing
  2. Workspaces for Elite with POM Integration
  3. Best Service Routing
  4. Afiniti Enterprise Behavioral Pairing

Answer(s): D



A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features.
Which three statements are true for the AAMS? (Choose three.)

  1. AAMS provides Communication Manager IP audio functionality.
  2. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
  3. AAMS is shareable between different adopters.
  4. AAMS provides virtualization, high channel density and no playback announcement limits.
  5. Experience Portal will use the AAMS as a media resource.

Answer(s): A,B,D



From a migration standpoint, when implementing Avaya Oceana® and Avaya AnalyticsTM, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

  1. By using the benefit of Avaya IX'M Workforce Engagement
  2. By using the benefit of Call Center Elite
  3. By using the benefit of Avaya Call Management System
  4. By using the benefit of Avaya Proactive Contact
  5. By using the benefit of Avaya Aura® Contact Center

Answer(s): A,B,C



A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

  1. Avaya Control Manager
  2. Avaya Intelligent Customer Routing
  3. Avaya Proactive Outreach Manager
  4. Avaya Experience Portal

Answer(s): A






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