From a migration standpoint, when implementing Avaya Oceana® and Avaya AnalyticsTM, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
Answer(s): A,B,C
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity. Which application solution would you present to this customer?
Answer(s): A
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.Which two are current deployment options for Avaya Survey Assist? (Choose two.)
Answer(s): B,D
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality. If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
Answer(s): D
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
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