QUESTION: 21

A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

Engagement Designer Snap-In
Context Store Snap-In
Presence Snap-in D)
Enhanced Call Control Snap-in

Answer(s): A

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QUESTION: 22

A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options. Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

Tl/El
Analog
SIP
AACC
CTI

Answer(s): C,D,E

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QUESTION: 23

Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

Predictive
Progressive
Performance
Proficient
Preview

Answer(s): A,B,E

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QUESTION: 24

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IXTM Workforce Engagement unifies? (Choose three.)

Quality Monitoring
Enterprise Analytics
Customer Feedback
Expert Agent Selection
Workforce Management

Answer(s): A,C,E

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QUESTION: 21

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QUESTION: 24

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