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Free 33820X Exam Braindumps (page: 6)

Page 5 of 17
PDF with 64 Questions

Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

  1. IXTM Orchestration
  2. Application Servers
  3. Media Processing Platform
  4. Experience Portal Manager

Answer(s): C



With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

  1. Avaya Aura® Call Center Elite
  2. Avaya Aura® Session Manager
  3. Avaya Aura® Call Center Elite Multichannel
  4. Avaya Intelligent Customer Routing

Answer(s): A



A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls.
Which three are Workforce Engagement optional add-ons? (Choose three.)

  1. Customer Feedback
  2. Speech/Voice Analytics
  3. Quality Monitoring
  4. Workforce Management
  5. Desktop and Process Analytics

Answer(s): A,B,E



Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

  1. Enablement Licensing (EL)
  2. Application Specific Licensing (ASL)
  3. Standard License (SL)
  4. Advanced License (AL)

Answer(s): C






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