QUESTION: 1

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

Adjunct Routing
Network Call Transfer
Look-Ahead Interflow
Network Call Redirection

Answer(s): C

Reference:

https://downloads.avaya.com/css/P8/documents/100081980 (page 28)

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QUESTION: 2

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

5
1
2
3
7

Answer(s): E

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QUESTION: 3

A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.
Which statement is true about this scenario?

BCMS has all the functions Call Management System (CMS) supports but with less capacity.
BCMS generates Split Reports and not Skills Reports.
BCMS does not support all Call Center Elite features.
BCMS is only offered for customers with a Basic Call Center package.

Answer(s): C

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QUESTION: 4

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

Automatic Number Identification (ANI)
Basic Call Management System (BCMS)
VuStats
Service Level Maximizer (SLM)

Answer(s): B

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QUESTION: 1

Reference:

QUESTION: 2

QUESTION: 3

QUESTION: 4

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