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Free 7392X Exam Braindumps (page: 4)

Page 3 of 17
PDF with 63 Questions

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS Enabled, which software mechanism is used for queuing?

  1. Agent IDs
  2. VDNs
  3. Agent Stations
  4. Skills

Answer(s): C



How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?

  1. Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
  2. Check the System-Parameters Customer-Options Form and search for the EAS field.
  3. Check the Feature-Related System Parameters and search for the Call Center Elite field.
  4. Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

Answer(s): D



Which statement about concurrent agent user licenses is true?

  1. Number of agents that can be registered in more than one Communication Manager simultaneously.
  2. Number of agents that can be added to the system.
  3. Only the specified number of licensed units can gain access to more than one skill at a time.
  4. Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

Answer(s): A



A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent.
Which mechanism controls what happens while the customer is wafting In the queue?

  1. Agent Stations
  2. Vectors
  3. Skills
  4. Hunt Groups

Answer(s): A






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