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Free 7392X Exam Braindumps
Avaya Aura Call Center Elite Implementation Exam Questions 11–15 (page: 4)

Updated On: 10-Feb-2026
Page 4 of 14
PDF with 63 Questions

Which statement about concurrent agent user licenses is true?

  1. Number of agents that can be registered in more than one Communication Manager simultaneously.
  2. Number of agents that can be added to the system.
  3. Only the specified number of licensed units can gain access to more than one skill at a time.
  4. Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

Answer(s): A



A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent.
Which mechanism controls what happens while the customer is wafting In the queue?

  1. Agent Stations
  2. Vectors
  3. Skills
  4. Hunt Groups

Answer(s): A



A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?

  1. Call Work Codes
  2. Authorization Codes
  3. Reason Codes
  4. AUX State Codes

Answer(s): C



While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

  1. System Parameters Customer-Options
  2. Class of Restriction
  3. VuStats Display
  4. Feature-Related System Parameters
  5. Class of service

Answer(s): B,C,D



Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

  1. Agents should log in manually to each split.
  2. Agents could be logged in to 20 splits maximum.
  3. Splits could be measured by Basic Call Management System (BCMS).
  4. After an ACD-call, an agent will automatically change its state to AUX.

Answer(s): A,C


Reference:

Avaya AuraTM Call Center 6.0 Overview Page 18



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