A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.Which call center feature provides this capability?
Answer(s): D
Administering Avaya AuraTM Call Center Features 6.0 Page 223
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
Answer(s): B,C,D
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
Answer(s): C
When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)
Answer(s): A,B,E
Refer to the exhibit.You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.What would cause all calls to interflow to Denver?
Answer(s): A
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