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Free 7392X Exam Braindumps (page: 6)

Page 5 of 17
PDF with 63 Questions

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

  1. It is possible to use Vector Directory Number (VDN) skill preferences.
  2. Call Management System (CMS) or IQ must be used as the reporting tool.
  3. It includes Export Agent Selection (EAS) and Business Advocate (BA).
  4. Service Level Maximize (SLM) can be used as a skills-based call distribution type.
  5. SLM can be used as an agent-based call distribution type.

Answer(s): B,C,D



Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

  1. System-Parameters Security
  2. Special System Parameters
  3. System-Parameters Customer-Options
  4. Feature-Related System Parameters

Answer(s): C



When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)

  1. Service Level Maximize
  2. Advocate
  3. Hunt Group
  4. Call Management System (CMS)
  5. Agent Selection (EAS)

Answer(s): A,B,E



Refer to the exhibit.



You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.
What would cause all calls to interflow to Denver?

  1. The route-to number command in step 6 in New York is allowing all calls to interflow to Denver.
  2. The wait-time command is step 3 on Denver is considered a call acceptance command and allowing all calls to interflow.
  3. The wait-time command step 1 in Denver is considered a call acceptance command and allowing all calls to interflow.
  4. Step 8 in the Denver command should be busy command.

Answer(s): A






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