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Avaya IP Office Platform Support Certified Questions 31–35 (page: 8)

Updated On: 10-Feb-2026

In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning.
Which of the following is the reason for the user's inability to use these features?

  1. The user's profile has not been correctly configured.
  2. The new codecs are not supported by the system.
  3. The user is not set up as an agent in the system.
  4. The IP Office is configured with the Essential Edition only.

Answer(s): D


Reference:

https://downloads.avaya.com/css/P8/documents/101005862



A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system.
What should you do to determine the cause of the delay?

  1. Utilize SSA (System Status Application).
  2. Analyze VoIP settings of IP telephones.
  3. Use Wireshark packet analyzer.
  4. Debug view.
  5. Enable monitoring of RTCP (Real-Time Transport Control Protocol).

Answer(s): C,E



Fax machines with modems may encounter difficulties with VoIP.
Which of the following protocols can be employed to mitigate this issue?

  1. Transport Layer Security (TLS)
  2. Extensible Authentication Protocol (EAP)
  3. T.38 Fax Relay
  4. Internet Protocol Security (IPsec)

Answer(s): C


Reference:

https://downloads.avaya.com/css/P8/documents/100172137 Page: 8



When using the System Status Application for troubleshooting, which two options can be utilized for gathering data? (Choose two.)

  1. Development Tracing and Resource View
  2. Resource View and Selective View
  3. Continuous Log and Snapshot Only
  4. Snapshot Only and Development Tracing
  5. Continuous Log and Development Tracing

Answer(s): C,E


Reference:

https://downloads.avaya.com/css/P8/documents/100150298 Page: 14-15



What is the approach for updating the voice prompts on the Embedded Voicemail?

  1. Using the Embedded File Management option in the Manager Application
  2. Leveraging the External File Management feature in the System Status Application
  3. Utilizing the Voice Wizard capability in the Manager Application
  4. Adopting the Embedded Monitoring Management tool

Answer(s): A



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