Overview of the Avaya IP Office Platform Support Certified Exam
Avaya 78201X validates the technical competency of field technicians and system engineers in deploying, maintaining, and troubleshooting the Avaya IP Office Platform. Candidates must demonstrate proficiency in configuring IP Office Release 11.x architecture, including Server Edition, Linux-based primary and secondary servers, and expansion modules. Assessment criteria focus on SIP trunking integration, H.323 and SIP endpoint provisioning, and IP Office Web Manager administration. Engineers analyze complex call routing, security hardening, and QoS optimization within converged voice and data networks. Furthermore, the exam verifies aptitude in utilizing System Status Application, monitor traces, and backup recovery procedures to ensure high-availability communications for enterprise-grade deployments.