Free 78201X Exam Braindumps
Avaya IP Office Platform Support Certified Questions 41–45 (page: 10)

Updated On: 10-Feb-2026

Refer to the exhibit.



Suppose you have configured enough SIP channels to carry the expected communications load, but some users report that they cannot call out, and callers cannot get through. Given the exhibit, which configuration setting is responsible for the problem?

  1. The system is misconfigured to ignore refresh messages.
  2. Caller ID is not passed by some carriers.
  3. Calls are being referred incorrectly.
  4. The timer should be set to 2 minutes.

Answer(s): B



A customer reports that after they rebooted the IP Office, some users are not receiving calls as they did before.
Which two tools can you use to identify the last system changes made?

  1. Web-Manager
  2. Monitor
  3. Manager
  4. System Status Application

Answer(s): C,D


Reference:

https://downloads.avaya.com/css/P8/documents/100175142 Page: 26



What displays the progress of a software upgrade on an expansion system?

  1. Web Manager Dashboard
  2. System Tab
  3. System Monitor Program
  4. IP Office Manager on the expansion system

Answer(s): A


Reference:

https://downloads.avaya.com/css/P8/documents/100175282 Page: 105



A user from a remote IP Office site contacts you to discuss a voicemail issue. You use the Manager program to check the multi-site IP Office network, but only your local IP Office is displayed.
What could be the reason for this issue?

  1. The Unit/Broadcast address is set to 255.255.255.255.
  2. No SCN users are available.
  3. The remote sites are undergoing a reboot.
  4. Your login credentials are incorrect.

Answer(s): B



A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN.
Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)

  1. Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.
  2. Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.
  3. Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.
  4. Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.
  5. Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.

Answer(s): A,B,E



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