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Banking CRCM Exam
CERTIFIED REGULATORY COMPLIANCE MANAGER (CRCM) (Page 52 )

Updated On: 11-Jan-2026
Page 52 of 276
PDF with 463 Questions

Which of the following activities is permitted under ADA?

  1. Issuing a policy against making loans to health care providers who regularly work with infectious patients
  2. Prohibiting smoking anywhere in the bank building
  3. Providing readers to visually impaired loan applicants for a $15 fee
  4. Requiring disabled depositors to use a teller window that is specially constructed for the use of disabled persons

Answer(s): B



The mortgage lending department of Bank XYZ received some inquiries from potential applicants who are visually impaireD. The bank would like to comply with ADA concerning these potential applicants, but it does not want to spend a significant amount of money. Which of the following statements is true?

  1. The bank must have its loan application and disclosures translated into Braille.
  2. The bank may have a loan assistant read each loan application and disclosure document to the applicant and assist in completion of the forms.
  3. The bank may require the applicant to bring a sighted friend or relative to the bank to assist in completing the application.
  4. The bank may make a policy not to lend money to blind persons.

Answer(s): B



Bank A offers safe deposit services in a vault area that contains a door too narrow for wheelchair passage. The bank cannot widen the door because of the vault construction. Therefore, when a customer in a wheelchair needs access to a safe deposit box the customer cannot enter the vault. The bank provides viewing rooms for all safe deposit customers, and one of these rooms has a door wide enough for a disabled customer to enter. Which of the following must the bank do to provide safe deposit box service to wheelchair customers?

  1. Remove the old vault and install a new vault to allow wheelchair access
  2. Construct an alternative facility in which to store the safe deposit boxes of wheelchair customers
  3. Require wheelchair customers to be accompanied by a walking individual to retrieve the safe deposit box for the customer
  4. Bring the safe deposit box to the customer and provide an accessible area where the customer may privately have access to the contents

Answer(s): D



The BSA officer has just been notified by the chief operations officer that, due to a glitch in the bank's OFAC interdiction software, wires have been regularly transmitted to a bank on the SDN list. Based on the OFAC Enforcement Guidance, what should the BSA Officer do FIRST to attempt to mitigate any penalties?

  1. Review the OFAC wire policies and procedures to determine how the errors occurred
  2. Stop and hold all wires to the bank on the SDN list
  3. Investigate the customer who sends these wires
  4. Self-report the activity to OFAC

Answer(s): B



First National is developing a consumer checking account that can access a line of credit. This is the first time the bank has ever had such a product, although this type of credit facility has been popular with other banks in town. To determine what interest rate to charge on this account, an officer of First National called some of his friends at other local banks offering this type of credit and asked several questions, including the interest rate charged on this type of account and what internal factors the banks use to set the rate. After obtaining this information, First National determines that it could charge approximately 2 percent more than it originally planneD. Is there anything wrong with this course of action?

  1. Yes. Communicating with competitors for purposes of setting prices is wrong.
  2. No. Communication itself is never wrong regardless of the subject matter.
  3. Yes. The bank should have disguised its identity in calling its competitors.
  4. No. The bank could probably have determined the prices eventually without calling the banks directly.

Answer(s): A



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