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CERTIFIED REGULATORY COMPLIANCE MANAGER (CRCM) Questions 144–146 (page: 88)

Updated On: 9-Feb-2026

Cassandra Phillips requested a loan to purchase a boat. She asked for $15,000 at 7.5 percent for seven years. The bank considered her request but decided, considering her income and credit history, the best offer of credit the bank could make was $10,000 at 8.25 percent for five years. Rhonda Mays, the loan officer, wrote a letter, setting forth the terms the bank could offer. The letter was mailed on July 1. Ms. Phillips received the letter and began to look elsewhere for a loan on the terms and conditions she wanted. Does the bank have any additional responsibility to Ms. Phillips?

  1. No. Because the bank made the offer of a loan, there is no further responsibility.
  2. No. Because the customer decided to look elsewhere, there is no further responsibility.
  3. Yes. The bank must follow up with a phone call to determine if Ms. Phillips is still interested.
  4. Yes. The bank must send an adverse action notice because Ms. Phillips did not take the bank's counteroffer.

Answer(s): D



What may a creditor do in response to an application for credit from a business with gross revenues of $1 million or less?

  1. Give a disclosure of the applicant's right to receive a statement of reasons at the time of the application instead of at the time of the adverse action
  2. Mention adverse action notices only if requested by the applicant
  3. Omit the ECOA statement on all notices NOTES
  4. Provide only the ECOA statement to the applicant

Answer(s): A



What may a creditor do in response to an application for credit from a business with gross revenues of $1 million or less?

  1. Give a disclosure of the applicant's right to receive a statement of reasons at the time of the application instead of at the time of the adverse action
  2. Mention adverse action notices only if requested by the applicant
  3. Omit the ECOA statement on all notices NOTES
  4. Provide only the ECOA statement to the applicant

Answer(s): A



What may a creditor do in response to an application for credit from a business with gross revenues of $1 million or less?

  1. Give a disclosure of the applicant's right to receive a statement of reasons at the time of the application instead of at the time of the adverse action
  2. Mention adverse action notices only if requested by the applicant
  3. Omit the ECOA statement on all notices NOTES
  4. Provide only the ECOA statement to the applicant

Answer(s): A



What may a creditor do when furnishing credit information?

  1. May designate accounts in any manner that is convenient and reasonable
  2. Must designate accounts as specified by the parties
  3. Must designate accounts to show participation by both spouses if both are liable
  4. Must designate accounts to show all parties, including guarantors

Answer(s): C



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