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ISTQB-ISEB Certified Tester Foundation Level

Scenario 1 "Medical Domain"
You are working as a test manager in the medical domain leading a team of system testers. You are currently working on a major release of the product which gives customers many new features and resolves a number of problem reports from previous releases.

Mix Questions Set A

Scenario 12 "Automatic Teller Machine (ATM)"
You are a test manager in charge of integration, system and acceptance testing for a bank. You are working on a project to upgrade an existing ATM to allow customers to obtain cash advances from supported credit cards. The system should allow cash advances from 20 to 500, inclusively, for all supported credit cards. The supported credit cards are American Express, VISA, Eurocard and Mastercard.
In the master test plan the following items are listed in the section named "items and/or features to be tested":
I All supported credit cards
II Language localization
II Valid and invalid advances
IV Usability
V Response time

Scenario 11 "Incident Management"
The following is the current incident handling process in used at the company. Step 1: Incident is documented in the incident Tile with the following information:
- Software module or area where the fault occurred
- Who has reported the fault
- Hardware configuration used for the test that found the fault
- The sequential incident number (1 greater than the last one recorded) Step 2: Developer assigned to fix the fault
Step 3: Developer fixes the fault
Step 4: Developer signs off the incident as closed, and it is then removed from the incident file

Scenario 10, V3 "Online Application"
The cancellation of a current major development project has released resources. The development manager has decided to respond to his own request to tender and has proposed an in-house development with the use of a Rapid Application Development (RAO) approach.

Scenario 10, V2 "Online Application"
While waiting for the responses, the test manager has been asked to prepare test plans to validate the software application delivered by the successful bidder.

Scenario 10, V1 "Online Application"
There is a formal requirement from the business to develop an additional on-line application to the company website which will allow existing policyholders to extend their cover for short-term foreign use of their vehicle overseas. The current manual process will be retained. The application must be implemented in months time in line with the marketing department's green initiative, which is anticipated to generate a significant increase in demand. The development manager has insufficient resources to meet this request and has issued an invitation to potential bidders so that the development work can be outsourced. The application must initially cover Western Europe, and later Eastern Europe, Russia, the Middle East, the Far East and Africa. A decision has yet to be made with respect to Australia, New Zealand, North and South America.
You have been asked to ensure the quality and suitability of the document sent to potential bidders and also that the application delivered by the successful bidder is `Tit for purpose'.

Scenario 9 "Test Management Documentation"
A software house is concerned about the number of defects found in software released to its customers. They are starting to plan a new software product. In the past, releases have often been stopped due to poor planning and too many defects found during high level testing. You have been recruited to the newly created position of test manager and asked to develop a test strategy, manage the testing of the project and organize the resources needed to carry out the testing.

cenario 8, V2 "Test Proems Improvement'
You have raised the issue that improving the testing process is also dependent on the status of the software development process.

Scenario 8, V1 "Test Process Improvement"
You have been asked to investigate various test process Improvement models to be introduced for the next project. You have been asked to provide a comparison between the TMMi and TPI models and provide a recommendation.

Mix Questions Set B

Scenario 7 "Test Estimation"
You have been contracted to manage the acceptance testing of a new computer-based reservation system for a travel agency. You have provided an approximate budget estimate for the testing project based on previous experience with similar sized projects. However, the management of the parent company of the travel agency will not commit to the budget until detailed cost estimates are provided.
The reservation system is being developed by a third party However, detailed specifications of the software are available, as well as an estimate of the total effort that will be spent in developing the software. The software is to be delivered in four increments, and the functionality to be delivered in each increment has already been agreed on.

Scenario 6, V3 "Independent Test Team"
Three exit criteria have been defined for the project:
- A: Test cases passed more than 70%
- B: Number of outstanding defects lest than 5
- C: Number of defects per test case less than 0.5
The first week of the testing has shown the following results:

Scenario 6, V2 "Independent Test Team"
The project has been running for a few months and the team seems not to be progressing in their test approach. The team also lacks drive and enthusiasm and is sometimes seen to be performing their tasks too slowly. You have been asked to recruit an extra person into the team.

Scenario 6, V1 "Independent Test Team"
XYZ is a Swedish company and the company language is local and all system development documentation is done in the local language.
As a test manager you are currently leading an independent test team of 4 people to system test the payroll functionality. The 4 members of staff of described below:
- John is one of the senior testers. He has been working for the company the longest and has a good network of contacts. He is confident and tries to bring other team members together to promote team discussions. He is sometimes considered to be manipulative and is often seen to delegate personal work.
- Sue is a senior tester. She always seems to be busy and often seems to have too much work to do. However, she gets her work done, regardless of what it takes. She is often inclined to worry unduly and sometimes considered to be argumentative and blunt. She is conscientious and searches out errors and omissions. She always delivers on time.
- Steve is a tester. He is serious minded and often looks ahead.
When he is given problems to solve he often looks at all options before deciding. He needs to be a little bit more diplomatic though in his approach to other people because his attitude often has a negative affect when trying to inspire others. He is good person discuss ideas with. Steve used to work as a business analyst on the payroll department.
- Vicki is a test analyst. She is the newest member of the team and has been employed for her automation skills. Vicki is shown to be dedicated to automation, having spent the past 5 years developing the necessary skills in automation tools. Her view on testing seems too limited; she believes automation is the only way forward.
Both John and Sue are highly experienced at finding defects based on their experience with the system and domain knowledge.

Scenario 5, V2 "Human Resource System"
For the first increment of the new enterprise HR product you have performed a product risk analysis using the FMEA method. Five risk items have been identified and the likelihood and impact have been scored using scoring tables. This has resulted in the following scores:

Scenario 5, V1"Human Resource System"
You have recently been employed as a test manager for a software house producing Human Resource (HR) systems, namely Payroll, Personnel and Recruitment systems. The company is relatively new and wants to make a major impact in the market by producing a worldwide enterprise HR product.

Scenario 4, V2 "Test Management Tool"
The project situation after 11 months is:
- The first increment was released one week late but contained sufficient functionality to be declared fit for purpose'. However, there were 20 outstanding incidents deferred to increment two.
- The amount of voluntary overtime worked PV the test team has reduced the second Increment slippage to just 3 weeks.
- There is talk of reducing the scope of requirements. The purpose of this is to first deliver the application with support for manual testing and then to provide a delivery * weeks later to resolve any remaining points and provide support for automated testing (i.e. the link to the capture-replay tool).
- Concerns have been expressed by a section of the user community, that in some places the usability is very poor.

Scenario 4, V1 "Test Management Tool"
A software development company that sells an established capture-replay tool has decided to complement it with a test management tool. The capture-replay tool was developed over a number of years and is used by a large number of clients.
The test management tool will be developed by the same team that developed the capture-replay tool, using the same technology. The company test strategy mandates that structural testing is focussed at the component test level and dynamic non-functional testing is focussed at the acceptance test level.
In response to growing customer demand, it is proposed to develop the test management tool in an incremental manner. Each increment will be developed using the V life cycle model. The target platform is a PC in a local area network. The PC uses a proprietary relational database and communicates with a single PC which acts as a server.
The test management tool must interface with the company s capture replay tool. Over the first 12 months of the development period the following functionality will be developed for the tool (in two increments): basic requirements management, support for test case creation; support for test procedures, test scripts and test suites. The functionality to be included in later increments will be driven by customer demand: however they expect to provide an incident management system, a web front-end, and interfaces to other proprietary tools and database management systems.

Scenario 3 "Tool Selection and Implementation"
Your company is considering whether or not to purchase a test tool suite from a respectable vendor. Your manager has searched the internet for comparable products but none of them meets his specific requirements. A tool demonstration has been arranged for next week and your team has been invited to attend. The tool suite consists of a test management tool, test execution tool and a requirements management tool. There is the possibility of adding a performance testing tool at a later stage. You have decided to attend the demo but raise some issues beforehand regarding expectations.

Scenario 2 "Reviews"
A software development organization wants to introduce some specific improvements to its test process. Currently, most of their testing resources are focussedon system testing. They are developing embedded software, and do not have a simulation environment to enable them to execute software modules on the development host. They have been advised that introducing inspections and reviews could be the most appropriate step forward.

Scenario 6, V4 "Independent Test Team"
You have for a while been trying to hire a second test automation specialist for your test team However, you did not have any luck in finding a suitable candidate. So now, you have been asked by IT management of XYZ to forward a proposal with alternative solutions for building an automated regression test suite at system test level over a period of 2 years including needed training and eventual handover to the test team.

Mix Questions Set C