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BICSI Registered Communications Distribution Designer Exam Questions 265–269 (page: 32)

Updated On: 1-Feb-2026

An IT program manager is concerned that a program is not achieving its defined incremental benefits due to a lack of delivery by the business team. The IT team has several dependencies on the business team throughout the program. However the business team does not report to the IT program manager and only two business team resources with the appropriate skills are available to complete the required program tasks.
To address this issue, what should the IT program manager do next?

  1. Schedule a meeting with the business team to discuss transferring the two business team resources to the IT team, update the program risk register to include risk mitigation steps
  2. Escalate the lack of commitment by the business team to the program steering committee: hire a new project resource to complete the required tasks; update the program risk register to Include risk mitigation steps
  3. Review and clarify the business team's program roles and responsibilities determine the schedule impact on benefits Delivery direct the IT project manager to meet with the business team to ensure dependencies are understood and that the appropriate resources can be made available.
  4. Modify the program milestone dates to include a larger contingency, determine the impact on the project implementation date, and update the benefits management plan

Answer(s): C



After taking over a program, a program manager reviews the program's status and discovers that stakeholders do not know how the program is performing in relation to schedule and costs The

program manager establishes earned value (EV) metrics and determines that the program has a budget of USS2.1 million, is three months into a nine-month timeline, and the planned value (PV) at the three-month point should be US$320,000. The program has spent US$350,000 and the EV is US$340,000
Based on this information, the program manager determines which of the following?

  1. The schedule is US%30.000 under budget
  2. The cost is US$20.0O0 under budget
  3. The schedule is US$10.000 over budget
  4. The cost is USS20.000 over budget

Answer(s): C



Program A is dependent upon program B lo complete benefits sustainment for two benefits Program A is on track to meet program benefits However program B's program manager has just advised that program B has been closed.
What should program A's program manager update and review first with the stakeholders?

  1. Benefits sustainment plan
  2. Benefits register
  3. Benefits management plan
  4. Benefits transition plan

Answer(s): A



The program manager defines the program objectives, requirements and develops a high-level road map. To ensure program alignment with the enterprise strategic plan the program manager should work with which of the following?

  1. Program governance board
  2. Program management office
  3. Change control board
  4. Project managers on the program

Answer(s): A



The program manager leads a medical billing system integration program for company

  1. a health services provider Company A acquires smaller company X. which delivers health services strategically aligned with company A Company X uses a different billing approach than company
    Company A's chief information officer (CIO) seeks counsel on which solution would be the better option moving forward requesting the program manager's assistance.
    How should the program manager respond to the ClO's request1?
  2. Document the resources required to implement the recommended solution and demonstrate how this solution will save the company money
  3. Find similar examples of the preferred approach and ask the project teams to document why the preferred approach is better
  4. Gather the costs and benefits associated with each option and recommend the appropriate solution defining why the selected approach is better
  5. Conduct a thorough stakeholder analysis and develop a program management plan to implement the appropriate solution for both companies.

Answer(s): C



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