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Managing Performance Questions 204–208 (page: 16)

Updated On: 31-Jan-2026

A publishing business prints thousands of books every week. The Managing Director employed Taylor's Principles of Scientific Management in order to run the business efficiently.
Which of the following would not have been initiatives he would have introduced into the business?

Select ALL that apply.

  1. There was a focus on rewarding teams on each of the print presses for good performance
  2. Jobs were re-allocated on a monthly basis to maintain motivation
  3. Procedures were quickly adapted for flexibility when volumes increased
  4. All roles on the printing presses were analysed and the optimum method of working identified
  5. The employees on the production line were selected based on their physical capability to operate heavy print presses
  6. The managers spent most of their time planning the production to make it as efficient as possible
  7. Workers on the print presses followed the set procedures so need little supervisions

Answer(s): A,B,C



Which of the following statements relate to the 'hard Ss' in Mckinsy's model?

Select ALL that apply.

  1. The long-term direction of an organisation
  2. The everyday procedures that an organisation has in place to govern its activity.
  3. The operating approach of an organisation's management.
  4. An organisation's employees and how they are developed, trained and motivated.
  5. An organisation's particular capabilities and competencies.
  6. The values and beliefs of an organisation, including those expressed in the mission statement.

Answer(s): A,B



Project team X is not performing as well as the project manager hoped it would given that the members have been working together for the best part of 6 months. Project procedures are being refined and the project manager is on the point of passing control and decision- making authority to team members. The members are also beginning to operate together as a cohesive team.

Which stage in Tuckman's model of team development has team X now reached?

  1. Storming
  2. Performing
  3. Norming
  4. Forming

Answer(s): C



With respect to the management of quality on projects, which of the following statements is true?

  1. The only actions required are to inspect the final deliverables and reject items that do not meet specifications.
  2. A key responsibility of a project manager is to ensure that design specifications are met.
  3. The central theme of project quality is to exceed the expectations of the client by building to the highest standards.
  4. Most project processes produce outputs with no variation in quality characteristics.

Answer(s): B



The B Car Company is considering a joint venture with a company in Country X. It is undertaking a political risk analysis at both a micro and macro level.
Which of the following is a micro level risk?

  1. Threat of civil war in Country X
  2. Government expropriation of private company assets wtthout compensation
  3. Government regulation of the Car Industry in Country X
  4. Political boycott of goods from Country X by several other countries

Answer(s): C



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