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CIPS L5M8 Exam
Project and Change Management (Page 4 )

Updated On: 1-Feb-2026
Page 3 of 19
PDF with 88 Questions

Baby Socks Ltd is a retailer which is currently growing and expanding. Originally a start-up, the company is now transitioning into a more mature and functional organisation. More staff have been hired and lower-level managers will now need to take accountability for some business decisions. As the company evolves into the new structure, which of the following is likely to be a cause of crisis at the organisation?

  1. leadership
  2. red tape
  3. intellectual property
  4. wider marketplace

Answer(s): A

Explanation:

Moving from creative (entrepreneurial) to direction (more formalised) triggers a leadership crisis in Greiner's model--founders need to adopt more formal management or introduce professional managers.


Reference:

CIPS L5M8 Study Guide, p.106.



Benito is a Team Leader within a large manufacturing organisation which has recently gone through a company-wide restructure. As well as changes to staffing levels, new Operating Procedures have been brought in and Benito has noticed that his team has lost morale and doesn't understand the motivations behind the changes.
Which of the following tools would be useful for Benito to use with his team?

  1. SWOT analysis
  2. STEEPLE analysis
  3. Force Field Analysis
  4. Multiple Cause Diagram

Answer(s): D

Explanation:

A Multiple Cause Diagram helps teams visualise complex, interconnected factors, encouraging open discussion about drivers behind changes and areas requiring action. This suits a context with morale issues and confusion about causes.


Reference:

CIPS L5M8 Study Guide, p.116.



A large unpredicted event has occurred in the external environment which has affected Company X.
Which of the following change responses would be most appropriate to this situation?

  1. incremental­reactive change
  2. incremental­proactive change
  3. proactive­transformational change
  4. reactive­transformational change

Answer(s): D

Explanation:

A large, already-occurred external event calls for reactive response; given its magnitude, the change must be transformational rather than incremental.


Reference:

CIPS L5M8 Study Guide, p.124.



Which of the following statements about individuals' resistance to change are TRUE? Select THREE

  1. change is experienced equally by individuals
  2. an individual with high levels of self-efficacy will likely fear change
  3. resistance to change is driven by negative emotions such as fear
  4. resistance to change can include passive actions such as not replying to emails
  5. managers should support individuals through the process of change

Answer(s): C,D,E

Explanation:

Reactions to change vary by person; low (not high) self-efficacy correlates with fear/avoidance. True elements include: negative emotions (e.g., fear) often drive resistance; resistance may be passive (avoidance, delay); managers should support and guide individuals through the change journey.


Reference:

CIPS L5M8 Study Guide, pp.126­127.



Freeman defines six stakeholder categories who are able to influence the success of a project. Select THREE

  1. owners
  2. creditors
  3. suppliers
  4. managers
  5. government

Answer(s): A,C,D

Explanation:

Freeman's typology identifies categories such as owners, managers, employees, suppliers, customers, and local community as primary stakeholders with influence. From the list provided, owners, suppliers, managers align with that set.


Reference:

CIPS L5M8 Study Guide, p.5.



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