In Lewin's 3 stage Change Model, which is the first stage?
Answer(s): A
Lewin's classic model frames change as Unfreeze Change Refreeze. The first step is unfreezing, preparing the organisation/people to move away from the current state before making and stabilising the change.
CIPS L5M8 Study Guide, pp. 136137 (overview of change models including Lewin).
Leo is a well-loved middle manager at a financial organisation. He has been selected to lead a Change Project as the senior leadership team are confident that he will be able to motivate others within the company of the need for change. What type of power is Leo likely to hold?
Answer(s): C
Personal power derives from individual traits, relationships and credibility (e.g., being well-liked and influential). This contrasts with positional (formal authority), expert (knowledge), and negative (ability to obstruct).
CIPS L5M8 Study Guide, p.139.
Monika has created a Goal Grid to map the goals and objectives of a change she wishes to implement in the Procurement Department. The Grid has 4 categories, what would these be?
The Goal Grid distinguishes whether outcomes are good/bad and whether they already exist or not, yielding four categories: Achieve, Preserve, Avoid, Eliminate.
CIPS L5M8 Study Guide, p.141.
When would a company use Value Stream Mapping?
Answer(s): B
Value Stream Mapping (VSM) charts all activities in the end-to-end flow to distinguish value-adding vs. non-value-adding steps and reduce waste in the process.
CIPS L5M8 Study Guide, p.147.
Claude is a manager at Sunnyside Ltd and wishes to run a small project in the procurement department. The project will initiate a small incremental change and will have a short timescale. Because of the size of the project Claude doesn't believe he will need to assign an Executive to the project. Is this correct?
The guide emphasises that an Executive role should still be assigned and engaged even on small/simple projects, maintaining communication with the Project Manager; they are jointly the most important roles.
CIPS L5M8 Study Guide, p.162.
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