Zelda is the Head Consultant at Pirate Architects Ltd, which provides services to clients in the construction industry. She has a team of 20 consultants and is considering how many projects each team member should handle. In terms of capacity loading, which factors should Zelda consider when assigning projects? Select ALL that apply.
- Staff member's experience
- Staff member's efficiency
- Staff member's salary
- Staff member's time availability
- Staff member's effectiveness
Answer(s): A,B,D,E
Explanation:
Capacity loading determines how much work each employee can handle. Key factors include experience, efficiency, time availability, and effectiveness. Salary is not relevant to determining workload capacity--though managers might mistakenly believe higher-paid employees should take on more. (See p.181)
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