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Free 500-443 Exam Braindumps (page: 3)

Page 2 of 16
PDF with 60 Questions

What is the role of CVP in UCCE/PCCE?

  1. interface between CUBE and UCCE/PCCE
  2. queuing and self-service IVR
  3. call routing brain of PCCE/UCCE
  4. plays IVR Prompts to Callers

Answer(s): B

Explanation:

The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9



What is the role of a private network in UCCE/PCCE?

  1. provides configuration updates from Logger to AW
  2. keeps each side of the duplex pair in sync
  3. replicates data from PG to Router
  4. communicates with the public network

Answer(s): B

Explanation:

The private network in UCCE/PCCE provides a dedicated communication channel between the duplexed components, such as Logger, Router, and PG, and keeps each side of the duplex pair in sync. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 20



What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

  1. 2000
  2. 2400
  3. 2500
  4. 4800

Answer(s): C

Explanation:

The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is the limit imposed by the SIP protocol for the User to User Information (UUI) field that carries the ECC variables. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23



What are two ways to access UCCE/PCCE Servers? (Choose two.)

  1. ICA
  2. Web browser to access Web Administration tool
  3. RAW
  4. Secure Shell (SSHW1
  5. Microsoft RDP

Answer(s): B,D

Explanation:

A web browser can be used to access the Web Administration tool, which provides a graphical user interface for configuring and managing various aspects of the UCCE/PCCE system. D Secure Shell (SSH) can be used to access the UCCE/PCCE servers for command-line administration and troubleshooting. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 2; [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 11






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