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Free 500-443 Exam Braindumps (page: 4)

Page 3 of 16
PDF with 60 Questions

In PCCE 12k, what are two options to manage payloads? (Choose two.)

  1. a custom payload is created during the installation
  2. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
  3. delete the default payload and rebuild with the same members
  4. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
  5. a default payload is created during the installation

Answer(s): D,E

Explanation:

ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload is one of the options to manage payloads in PCCE 12k. E A default payload is created during the installation is another option to manage payloads in PCCE 12k. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 24



Which protocol is used by UCCE/PCCE to communicate with CUCM?

  1. IH323
  2. TAP1
  3. JTAPI
  4. SIP

Answer(s): C

Explanation:

The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and CTI ports on CUCM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10



What are two core components of PCCE? (Choose two.)

  1. CVP Call/VXML Server
  2. Agent PG A and B side
  3. Cisco ECE Services Server
  4. CVP Reporting Server
  5. Cisco ECE Web server

Answer(s): A,B

Explanation:

CVP Call/VXML Server is one of the core components of PCCE, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. B Agent PG A and B side are another core components of PCCE, as they provide communication between CUCM and UCCE/PCCE components, such as Router, Logger, and CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9; Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 3



Which protocol is used by CVP to communicate to VRU PG?

  1. GED-125
  2. GED-155
  3. GED-12.5
  4. GED-256

Answer(s): B

Explanation:

The protocol used by CVP to communicate to VRU PG is GED-155, which stands for Generic External Device Protocol version 155. GED-155 allows CVP to send and receive messages from VRU PG for call control and data exchange. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11






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