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Free 500-443 Exam Braindumps (page: 5)

Page 4 of 16
PDF with 60 Questions

What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)

  1. drfSchedule.xml
  2. drfDevice.xml
  3. drfDeviceProfile.xml
  4. drfPlatform.xml
  5. drfSystem.xml

Answer(s): A,E

Explanation:

drfSchedule.xml is one of the XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup, as it contains the information about the backup schedules. E drfSystem.xml is another XML file that will be backed up when the Disaster Recovery System performs a cluster-level backup, as it contains the information about the system components and their dependencies. Reference = [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 37



What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

  1. Configure the Survey DN, CT and associate with the Survey routing script.
  2. Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
  3. Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
  4. Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
  5. Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.

Answer(s): A,B

Explanation:

Configuring the Survey DN, CT and associate with the Survey routing script is one of the mandatory ICM AW configurations to get the PCS working properly, as it defines the destination and the treatment for the post call survey. B Setting user.microapp.isPostCallSurvey to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic is another mandatory ICM AW configuration to get the PCS working properly, as it indicates that the call is eligible for post call survey. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 25



What are two descriptions for JNDI? (Choose two.)

  1. a method for querying and updating data in a database
  2. designed to be independent of any specific directory service implementation so a variety of directories can be accessed
  3. a script that provides call routing!
  4. an API that defines how a client may access a database
  5. an API that provides naming and directory functionality to applications

Answer(s): B,E

Explanation:

JNDI is designed to be independent of any specific directory service implementation so a variety of directories can be accessed, such as LDAP, NDS, or DNS. E JNDI is an API that provides naming and directory functionality to applications, such as looking up objects by name, binding objects to names, and creating and destroying naming contexts. Reference = [Java Naming and Directory Interface (JNDI) Overview]



What are two ways the Call Studio Application is built or executed? (Choose two.)

  1. VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.
  2. Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.
  3. The project is built using WB.
  4. The project is built using Call Studio.
  5. VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

Answer(s): A,E

Explanation:

VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller, such as playing prompts, collecting digits, or transferring calls. E VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node, which sends a request to CVP for executing a specific VXML application. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 16






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