How is Chat Watchdog Interval used?
Answer(s): A
Chat Watchdog Interval is used to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it. The purpose of the Chat Watchdog Interval is to ensure that a customer's chat request is not left unattended for an extended period of time. If an agent is not available to accept the chat within the specified time period, the chat activity will be marked as abandoned. This allows the system to route the chat to another agent or take other appropriate actions to ensure that the customer's needs are met in a timely manner.
What are two specifications for reporting templates? (Choose two.)
Answer(s): D,E
A reporting template can be used to create multiple reports with the same configurations, thus allowing users to create multiple reports with the same configurations. Additionally, templates can be deleted as per the requirement, if it is not needed anymore. But it's important to note that once a template is deleted, all reports created from that template will be deleted as well.
What is the limit of concurrent agents per application server?
Answer(s): B
The limit of concurrent agents per application server is 600 the limit of concurrent agents per application server according to Cisco Unified Contact Center Enterprise (UCCE) version 11.5 and for the hardware specification that meet the requirement. This recommended limit is based on the assumption that all agents are using IP phones or soft clients and that the agents are using average resources. However, It's important to keep in mind that this is just a recommended limit and it may vary depending on the specific version of UCCE and the hardware specifications of the application server.
In which two ways are chats transferred? (Choose two.)
Answer(s): A,B
In Cisco's Unified Contact Center Enterprise (UCCE), chat activities can be transferred in two ways: A. Only open chat activities in which the customer has not left the chat session can be transferred: If the customer has left the chat session before the transfer, it cannot be transferred.1. Chats can be transferred to departments directly: Chat activities can be transferred to different departments based on the customer's needs or the agent's ability to handle the inquiry. It's also important to note that the ability to transfer chats and the number of transfers that can be made may be limited by the specific configuration of the UCCE system.
Post your Comments and Discuss Cisco® 500-445 exam prep with other Community members:
Juan alvarez Commented on June 18, 2025 this information helped me with my academic formation UNITED STATES
paul Commented on June 18, 2025 i have passed the AZ900 by using Braindumps .. back again for SC-900 Anonymous
Sc Commented on June 18, 2025 great questions... helps practicising Anonymous
jakir Commented on June 17, 2025 i will be writing my ISO 9001 this month, i need past questions and answer to prepare. BANGLADESH
Opsy Commented on June 17, 2025 Solid questions with right answers Anonymous
opsy Commented on June 17, 2025 I am writing my exam this weekend Anonymous