Refer to the exhibit.

Which initial action does a Customer Success Manager take?

Run analysis on all the license types used by the customer on all platforms
Share the report with the customer point of contact for license types B and D and determine causes
Provide trending information on license types B and D and share with all stakeholders
Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

Answer(s): C

The customer wants to reduce their exposure to security events.
Which business outcome is critical to the company's success?

Answer(s): A

A Customer Success Manager must deliver high touch customer success experience.
Which customer engagement model must be used?

Utilize a digital engagement so all your customers experience the touch of customer success
Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
Utilize the service team to form a larger internal team to lead the engagement
Utilize people to focus your customers in a 1:many customer success experience

Answer(s): B

Which definition of a use case is true?

comparison of the marketing description of what a product does to the customer's experience
list of actions or event steps that a customer uses
list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
list of instructions that customer uses for their software

Answer(s): C

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