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Free 820-605 Exam Braindumps
Cisco Customer Success Manager (CSM) Questions 74–81 (page: 11)

Updated On: 9-Jul-2026
Page 11 of 24
PDF with 178 Questions

What is a business adoption barrier?

  1. solution is not implemented
  2. customer lacks technical knowledge
  3. services are unpurchased
  4. lack of customer stakeholder

Answer(s): A



What is a technical adoption barrier?

  1. lack of integration with other products
  2. underutilization of licenses
  3. untrained customer user group
  4. customer not measuring product value

Answer(s): A



The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution.
Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  1. Create a new Health Index dashboard with the Sales team.
  2. Evaluate the customer’s expertise in managing the purchased solution.
  3. Examine solution pricing with the Renewals Manager.
  4. Schedule Quarterly Business Review with the new leadership team.
  5. Review the original business case and reassess desired outcomes with the new leadership team.

Answer(s): D,E



Which factor delays time to value?

  1. unreviewed Success Plan
  2. unpaid invoice
  3. loss of project sponsor
  4. negative Net Promoter Score

Answer(s): C



In which lifecycle stage would a lack of skilled resources be identified as a barrier?

  1. sales proof of concept
  2. late-stage adoption
  3. early-stage adoption
  4. solution renewal

Answer(s): C



What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

  1. technical
  2. business
  3. operational
  4. corporate culture

Answer(s): C



What are the sources used to identify barriers?

  1. customer, product, usage
  2. people, plan, process
  3. success plan, tools, training
  4. people, process, tools

Answer(s): D



The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution.
Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  1. Review the original sales proposal with the sales team.
  2. Evaluate the customer’s expertise in managing the purchased solution.
  3. Offer discounts on new products to gain the interest of the new leadership.
  4. Address and resolve all technical issues.
  5. Review the original business case and reassess desired outcomes with the new leadership

Answer(s): B,E



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