Cisco 820-605 Exam Prep
Cisco Customer Success Manager (CSM) (Page 10 )

• Liability accounts (2000–2999) would incorrectly require dimensions, although they should have none.
• Expense accounts (6000–6998) would incorrectly require Customer, which should be optional.
• Account 6999 needs a separate rule because it requires all four dimensions, including Customer.

• 2000–2999: no dimensions
• 4000–4999: Department and Division required; Project and Customer optional
• 6000–6998: Department, Division, and Project required; Customer optional
• 6999: Department, Division, Project, and Customer required

• Leaf switches provide access ports for servers, users, and other devices.
• Spine switches provide the backbone between leaf switches.
• Every leaf switch connects to every spine switch, creating a predictable, full-mesh fabric between the two layers.
• Leaf switches do not connect directly to other leaf switches, and spine switches do not connect directly to other spine switches.

• A: Adding both a spine and leaf is unnecessary for simply adding access ports.
• B: It focuses on uplink speed, not the scalable topology.
• D: A single spine connection creates a bottleneck and a single point of failure.

apex 
Set<Id> accountIds = new Set<Id>{ accountId1, accountId2 }; 


List<Account> accounts = [ 
    SELECT Id, Name 
    FROM Account 
    WHERE Id IN :accountIds 
];

• A: LIMIT accepts a number, not a collection of IDs.
• B: Set.containsAll() checks set contents in Apex; it does not filter SOQL results.
• C: Database.query() accepts a dynamic SOQL string, not a Set<Id> directly.

• Actions that call external APIs
• Subflows
• Connection and credential aliases
• Supporting integration logic

• Action — A reusable operation within a flow, such as “Create a record” or “Send email.”
• Connection — Defines how ServiceNow authenticates and communicates with an external system.
• Integration step — A general flow step, not the name for the packaged integration.

• Amazon SageMaker — charges apply for compute, storage, and other resources used.
• AWS Config — generally charges for configuration recording and rule evaluations.
• Amazon CloudWatch — has a limited free tier, but many metrics, logs, alarms, and API usage can incur charges.

• Honeypots: Decoy systems or services made to attract attackers. Legitimate users should not interact with them, so activity there is a strong indicator of malicious behavior.
• DNS sinkholes: Redirect requests for known malicious domains to a controlled internal system. This can reveal infected hosts attempting to contact command-and-control infrastructure.

• Tokenization: Replaces sensitive data with non-sensitive tokens.
• CI/CD: Automates software development, testing, and deployment.
• Threat modeling: Identifies and analyzes potential threats before or during system design.
• Data obfuscation: Makes data harder to understand or interpret.

• Existing expected ROI: 15%
• New project ROI: 14%
• Cost of capital: 12%

• Project return = 14%
• Cost of capital = 12%
• It earns 2% more than the cost of capital, so it should increase shareholder value.

• Endpoint Manager: manages hosts and sensor-related settings.
• Falcon Investigator: supports investigation and analysis, but does not necessarily grant RTR access.
• Remediation Manager: handles remediation-related actions rather than interactive host access.

• Espionage: Stealing information for intelligence or competitive purposes.
• Data exfiltration: Unauthorized removal or transfer of data.
• Nation-state attack: An attack sponsored or conducted by a government.
• Shadow IT: Technology or access methods used outside approved IT processes.

• Company documents
• Databases
• Knowledge bases
• Current web or business data

• A: Describes diversity and inclusive design, not grounding.
• B: Describes explainability or model interpretability.
• D: Describes documenting a model’s capabilities and limitations.

• Training or coaching
• Mentoring
• Additional support or resources
• Targeted performance improvement plans

• A: Recognition may be appropriate, but awards do not address identified gaps.
• C: Rotating schedules does not necessarily improve the specific competencies that are missing.
• D: Assessment results should be handled sensitively, but keeping them entirely private prevents useful feedback and development discussions.

• Required response and resolution times
• Availability or uptime targets
• Performance standards
• Support obligations
• Remedies or penalties for failing to meet the terms

• SOW (Statement of Work): Defines the project’s scope, tasks, deliverables, and schedule.
• MOA (Memorandum of Agreement): Describes agreed responsibilities between parties, often for a specific activity.
• MOU (Memorandum of Understanding): Records a mutual understanding or intention, usually less formal than a contract.

• Form layout
• Related lists
• Dictionary settings
• UI policies
• Client scripts
• Views and field visibility

• Personalization usually affects only the individual user.
• System configuration can affect other users, depending on its scope and conditions.

• Filtering harmful or inappropriate content
• Blocking specified topics
• Detecting and masking sensitive information
• Enforcing content policies suitable for children

• Amazon Rekognition analyzes images and videos; it does not control text generated by a language model.
• Amazon Bedrock playgrounds are for testing models and prompts, not enforcing production safety policies.
• Agents for Amazon Bedrock help models complete tasks and use tools; they do not primarily provide content-safety controls.

• Tokens: Individual units of text processed by a model, such as words, subwords, or characters.
• Models: Systems that learn patterns and generate predictions or outputs.
• Binaries: Data represented using the binary number system, not semantic representations.

• GPS coordinates
• Date and time the image was taken
• Camera or device information
• Image dimensions and software used

• Log data: Records generated by systems or applications, not normally embedded in image files.
• Encrypted data: Information intentionally encoded to prevent unauthorized access.
• Sensitive data: A broad classification, not the specific type of information being extracted.

• The identified risk
• Its likelihood and potential impact
• The person or team responsible for handling it
• The response or treatment plan
• Risk thresholds, such as when escalation or action is required
• Current status and review dates

• Risk tolerance: The amount of risk an organization is willing to accept; it is a concept or limit, not usually the primary documentation.
• Risk transfer: Moving the responsibility or financial impact of a risk to another party, such as through insurance.
• Risk analysis: The process of evaluating risk likelihood and impact.

• Escape to host: A virtualization attack where code escapes a guest VM and accesses the host system. Nothing in the scenario mentions virtualization.
• Browser extension: Can redirect or manipulate web-browser traffic, but not normally database-server traffic.
• Valid accounts: Describes using stolen or compromised credentials, not redirecting network traffic.
• Process injection: Injecting malicious code into a legitimate database or networking process could allow an attacker to alter how that process handles outgoing traffic.

• 2018-12-31 — the date
• 08:59 — the time

• Changing the original column to Date may fail because it still contains the text at and a time.
• Extracting the last 11 characters does not isolate the date.
• Extracting the first 11 characters gets the date plus a space, but the option does not specify changing the result to the Date type.

1. Open the Microsoft Entra Connect wizard.
2. Select Configure.
3. Choose Customize synchronization options.
4. Authenticate when prompted.
5. On the Domain and OU filtering page, select:

1. Complete the wizard.

• Start-ADSyncSyncCycle only starts synchronization; it does not change which OUs are included.
• Manage federation configures federation settings, which are unrelated to OU filtering.
• Add-ADSyncConnectorAttributeInclusion concerns connector attributes, not selecting additional OUs for synchronization.

• C: Develop the rule in the Rules Editor, define the events, match, and condition sections, then use the test rule feature. This directly validates the YARA-L rule without enabling it in production.
• A: UDM Search can help investigate data and refine filters, but it does not fully test YARA-L logic—especially complex event joins, match windows, and conditions.

• Approve major information security policies
• Allocate funding and resources
• Set the organization’s risk appetite
• Ensure security supports business objectives

• Evaluating vendors is generally handled by security, procurement, or technical teams.
• Assessing risks is typically performed by security and risk-management professionals, with management accepting or prioritizing the risks.
• Monitoring regulatory adherence is usually handled by compliance, audit, or security functions.

• Which host first communicated with the suspected malicious source
• Whether that host initiated suspicious traffic or merely received it
• Which other hosts show evidence of infection, such as connections from the originating host
• Which hosts have no related suspicious activity and are therefore clean

• An outbound connection to a suspicious external address
• A downloaded or executed malicious file
• Later lateral connections from that host to other internal systems
• Firewall logs showing the direction and timing of the traffic

• The vulnerability scan identifies a vulnerability.
• The administrator verifies that the vulnerability is not present.
• Therefore, the scan produced a false positive.

• True positive: A vulnerability is reported and genuinely exists.
• False negative: A vulnerability exists, but the scan fails to detect it.
• True negative: No vulnerability exists, and the scan correctly reports no issue.

• The current and previous versions
• Which clauses were changed
• When each revision occurred
• Potentially, who made the changes

• Version validation: Verifies a version’s accuracy or integrity but does not primarily track revisions.
• Version changes: Not the standard name for a formal document-management process.
• Version updates: Describes updating a document, not the complete process of managing and tracking its revisions.

• B: Não é preciso implantar o modelo em um endpoint do Amazon SageMaker, pois o Bedrock já oferece a infraestrutura de inferência.
• C: O SageMaker Model Registry é usado para gerenciar modelos no SageMaker, não é requisito para modelos customizados no Bedrock.
• D: Não existe uma etapa geral de “conceder acesso” ao modelo customizado como requisito principal de uso. O ponto essencial é adquirir o Provisioned Throughput.

1. Wireless AP

1. Router

1. Firewall

1. Device placement

• If the hashes match, the software has likely not changed.
• If they differ, the software was modified or corrupted.

• Encryption: Protects confidentiality by making data unreadable; it does not primarily verify that software was unchanged.
• Baselines: Establish expected configurations or states, but hashing is the specific method for checking file integrity.
• Tokenization: Replaces sensitive data with non-sensitive tokens and is unrelated to software integrity.

Why this is correct

• Each user authenticates with their own Google account.
• Google manages the user’s SSH key association.
• IAM controls who can access instances.
• Access can be audited by user identity, so security can determine who accessed a VM.
• Granting the role to a Google group avoids managing permissions individually.

Why the others don’t apply

• A: A shared private key is difficult to distribute securely and cannot reliably identify which employee used it.
• B: Manually collecting and deploying keys on every instance is operationally inefficient and complicates auditing.
• D: A project-wide shared key has the same identity and key-management problems as option A. It also does not provide per-user accountability.

1. Install a Cassandra-compatible ODBC driver.
2. Configure a data source name (DSN), if required.
3. In Power BI Desktop, select Get Data > ODBC.
4. Choose the configured DSN and connect.

• Microsoft SQL Server database: Connects to SQL Server, not Cassandra.
• OLE DB: Requires a compatible OLE DB provider; this is not the standard choice for Cassandra in Power BI.
• OData: Requires Cassandra data to be exposed through an OData service, which is not the normal direct connection method.

• Distinct values = 69

• Unique values = 4

• User1 (user1@contoso.com) — This is an external guest in the Fabrikam tenant. Assuming the guest uses email one-time passcode authentication, Azure AD emails a passcode to user1@contoso.com.
• User2 (user2@outlook.com) — An Outlook.com address can authenticate with a Microsoft account, so Azure AD uses that account’s authentication rather than sending an email OTP. The fact that User2 has never accessed Fabrikam resources does not by itself trigger OTP.
• User3 (user3@fabrikam.com) — This is an internal Fabrikam user, so the user signs in with the organization’s normal credentials and does not receive a guest OTP.

• Espionage: Stealing information for intelligence or competitive purposes.
• Data exfiltration: Unauthorized removal or transfer of data.
• Nation-state attack: A sophisticated attack sponsored by a government.
• Shadow IT: Unapproved technology or access methods used by employees.

• Input validation: Prevents malicious or malformed input within an application; it does not authenticate a software package.
• Secure cookies: Protect web-session cookies; they do not protect downloadable software.
• Fuzzing: Tests software by supplying unexpected input to find vulnerabilities; it does not verify software integrity.

1. Write a structured log entry to CloudWatch Logs containing:

1. Create a CloudWatch Logs metric filter that:

text 
ApiRequests 
Operation=GetOrders 
ResponseCode=500 
Version=2.4.0

• B is incorrect: CloudWatch Logs Insights queries analyze logs but do not directly publish metrics in this manner.
• C is incorrect: ALB access logs do not contain arbitrary Lambda response metadata as custom fields.
• D is incorrect: X-Ray traces and insights are not the appropriate mechanism for creating these custom, dimensioned application metrics.

1. Search & Intelligence in the Microsoft 365 admin center — No

1. Audit in the Microsoft Defender portal — Yes

1. Audit in the Microsoft Purview portal — Yes

• Base table — the table containing common inherited fields
• Parent table — the table directly extended by the child
• Other tables in the hierarchy

• Supervised learning requires labeled examples to learn how to classify customers.
• Reinforcement learning learns through actions, rewards, and penalties, which is not the main task here.
• RLHF uses human feedback to improve model behavior, typically for generative AI, not customer segmentation.

• Label applied does not automatically exclude a file from Copilot.
• Encryption/usage rights determine whether Copilot can access the file’s content.
• If the user has no permission under Label2, File3 should be unavailable to Copilot for that user.
• File3’s label might be inherited by derived content only if File3 was actually processed and contributed by an authorized user; it should not be treated as contributing merely because it exists in the source set.

• Error correction (ECC): Improves data reliability but does not maximize bandwidth.
• RAM voltage: Increasing voltage may affect stability or speed, but it is not the primary method for increasing module bandwidth.
• Physical module size: Refers to the capacity or form factor of the RAM, not its data-transfer bandwidth.

• Data Category Groups e categorias;
• Visibilidade dessas categorias para perfis ou permission sets.

• B e C: regras de compartilhamento não são o mecanismo apropriado para restringir resultados de busca do Knowledge por divisão.
• D: a role hierarchy não é o mecanismo principal para controlar a visibilidade de categorias do Knowledge. Além disso, a configuração correta é atribuir visibilidade a perfis ou permission sets.

• vBond — orchestration plane: Authenticates devices, helps them discover each other, and assists with NAT traversal and initial control-connection setup.
• vSmart — control plane: Distributes routing and policy information to WAN Edge devices using the overlay control plane.
• vManage — management plane: Provides centralized configuration, monitoring, and orchestration through its GUI/API.
• WAN Edge — data plane: Forwards user traffic across the SD-WAN fabric.

• Restrict a port to a defined number of MAC addresses
• Use statically configured or “sticky” MAC addresses
• Shut down or restrict the port when violations occur

• Load balancer: Distributes application traffic; it does not protect switch MAC tables.
• IPS: May detect suspicious traffic but is not the primary control for switch-port MAC limits.
• NGFW: Filters routed network traffic, not the switch’s CAM/MAC address table directly.

• Sales process: Controls which Opportunity Stage values are available.
• Record type: Associates the appropriate sales process with a business scenario and controls available picklist values.
• Page layout: Controls which fields are displayed and whether they are required or read-only.

• Energy Market Team 1 ? Record Type 1, Sales Process 1, Page Layout 1
• Energy Market Team 2 ? Record Type 2, Sales Process 2, Page Layout 2
• Services/Installation Team ? Record Type 3, Sales Process 3, Page Layout 3

• Lower order numbers appear first.
• For example, a variable with order 100 appears before one with order 200.
• The Sequence field is not the control used for catalog variable display order.
• The Default Value sets a value, not placement.
• The Choice field defines selectable options, not the variable’s position.

• Keep earlier prompt versions.
• Identify the last version that produced acceptable output.
• Restore it as a baseline.
• Make small, controlled changes—ideally one significant change at a time.
• Test the output after each change.

• A: Discards useful information about what worked.
• B: Large simultaneous changes make it difficult to identify the cause of problems.
• D: Accepts output that does not meet the requirements.

• Early units show relatively large time savings.
• Later units still take less time, but the reduction becomes progressively smaller.
• The curve therefore becomes flatter as production approaches 256 units.

• B: The reduction is not constant; learning normally diminishes over time.
• C: Time does not reduce at an increasing rate.
• D: A steady state may eventually be reached, but the question concerns the first 255 units while learning is still occurring.

• Blue team: Defends systems, monitors activity, and responds to attacks.
• Purple team: Coordinates red- and blue-team activities to improve defenses.
• White team: Oversees or manages the exercise, including rules and scope.

• Admin access to the deployment pipeline
• Contributor access to the Development and Test workspaces
• Viewer access to the Production workspace

1. Define – establish the project’s objectives, scope, feasibility and requirements.
2. Design – plan how the project will be carried out, including resources, schedules and controls.
3. Deliver – execute the project and produce the required outputs.
4. Develop – close the project formally and capture learning for future projects.

• Filing documentation and records
• Closing project and accounting systems
• Settling costs
• Handing over the completed work and obtaining sign-off
• Reviewing performance and giving feedback