A hospital has invested heavily in new solutions including email, knowledge management, identity management, and a unified communications system. The hospital must identify the critical success factors in deploying and integrating these solutions.What advice should the Customer Success Manager provide?
Answer(s): C
Deploying multiple integrated solutions succeeds or fails primarily on change management — coordinating stakeholders, processes, and end-user readiness across domains to drive adoption and minimize disruption, which is critical when several platforms are introduced at once.
What are two operational barriers to adoption in an organization? (Choose two.)
Answer(s): A,D
Lack of skills prevents users and admins from confidently using the solution in day-to-day work, directly limiting adoption.Hiring practices can slow adoption when the organization can’t staff the right roles or onboard talent fast enough to operate and scale the solution.
Which outcome is the best that a Customer Success Manager can achieve for a customer?
Answer(s): A
Which expense is an operating expense (OPEX)?
A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
Answer(s): D,E
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Answer(s): D
https://sixteenventures.com/improve-adoption
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Answer(s): C,D
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
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