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Free 820-605 Exam Braindumps (page: 11)

Page 11 of 32
PDF with 149 Questions

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation.
Which reports are critical to the success of the meeting?

  1. number of users registered, bandwidth utilization, number of training sessions user joined
  2. number of users registered, service logs, number of users
  3. number of users registered, number of meetings user initiated, number of meetings user joined
  4. network utilization, number of meetings user initiated, number of users

Answer(s): C



In which stage does the Customer Success Manager initially validate stakeholders?

  1. onboarding
  2. deployment
  3. utilization
  4. purchase

Answer(s): A



Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

  1. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.
  2. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
  3. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
  4. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
    A CSM helps sales position the right technologies that will accelerate success for their business.

Answer(s): C



Which type of KPI is of the most interest to Customer Success?

  1. business KPIs that define progress to the Business Outcome
  2. sales KPIs for revenue generation
  3. IT services KPIs for operations
  4. OPEX KPIs that define the operational costs of the company

Answer(s): A



Page 11 of 32



Post your Comments and Discuss Cisco® 820-605 exam with other Community members:

José commented on December 14, 2023
Good questions
MEXICO
upvote