QUESTION: 21

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face- to-face communications.
Which adoption barrier will the customer encounter?

technical barrier
cultural barrier
product barrier
cost barrier

Answer(s): A

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QUESTION: 22

What is the best reason for documenting your customer's success?

To provide awareness of the value achieved by the customer's purchased solution
To establish KPI's that measure the success of your company's business
To document roles and responsibilities for your project management
To provide expansion opportunities for your sales team

Answer(s): B

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QUESTION: 23

DRAG DROP (Drag and Drop is not supported).

Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.